Transform contact center experiences with AI in Dynamics 365 (AB-250)
Configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features.
In this course, learners focus on deploying and configuring contact center environments, including embedded and standalone modes, connecting data sources and third party Contact Center as a Service (CCaaS) solutions, and enabling Copilot and agent capabilities that enhance the customer and agent experience. The course emphasizes understanding how channels, users, and security settings work together to support scalable and efficient customer engagement.
Updated 6/2026
5 Kurser fundet
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 23-25 november, 2026 | 10:00 AM to 6:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 18-20 januar, 2027 | 9:00 AM to 5:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 24-26 maj, 2027 | 10:00 AM to 6:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 12-14 juli, 2027 | 9:00 AM to 5:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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- Leveringsmetode Åbent kursus (Virtuelt)
- Dato 08-10 november, 2027 | 10:00 AM to 6:00 PM
- Lokation Virtual (W. Europe )
- Sprog: engelsk
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