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Service Integration and Management (SIAM®) Foundation - Including Exam

  • Course Code SIAMF
  • Duration 3 days

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

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Course Overview

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Service Integration and Management (SIAM®) is an approach to managing multiple suppliers of services (business services as well as information technology services) and integrating them to provide a single business-facing IT organisation.  This certification course covers themes such as: potential benefits as well as the challenges and risks of implementing SIAM®. The SIAM® certification also includes examples of implementation structures, governance, tooling and data considerations and the common processes used in a SIAM ecosystem.

Course Schedule

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Target Audience

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This certification is aimed at professionals worldwide who have an interest in the practices of Service Integration and Management or want to implement this methodology in an organization and in particular professionals who are already working with IT Service Management processes. Furthermore, this SIAM® certification is intended for providers that want to implement and manage Service Integration and Management models. More specifically, the following roles could be interested: Chief Strategy Officers (CSOs), Chief Information Officers (CIOs), Chief Technical Officers (CTOs), Service Managers, Service Provider Portfolio Strategists/Leads, Managers (e.g. Process Managers, Project Managers, Change Managers, Service Level Managers, Business Relationship Managers, Program Managers and Supplier Managers), Service Architects, Process Architects, Business Change Practitioners and Organizational Change Practitioners.
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Course Objectives

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To provide professionals with a new perspective of outsourcing by means of the Service Integration and Management approach, its models, structures, processes, function and roles.
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Course Content

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1. Introduction to Service Integration and Management

What is SIAM?
The history of SIAM
The purpose of SIAM
The scope of SIAM
SIAM and the Business Strategy
Value to the organization- The SIAM business case

2. SIAM roadmap

Discovery and Strategy
Plan and Build
Implement
Run and Improve

3. SIAM Structures

Internally Sourced Service Integrator
Externally Sourced Service Integrator
Hybrid Service Integrator
Lead supplier as Service Integrator


4. SIAM and Other Practices

IT Service Management
Lean
COBIT®
DevOps®
Agile


5. SIAM Roles and Responsibilities

Roles and the SIAM roadmap
How is a role different in a SIAM Ecosystem?
Customer Organization
Service Integrator
Service Provider
Governance Roles
Operational Roles
The Service desk in a SIAM ecosystem

6. SIAM Practices

People Practices: Managing Cross-functional Teams
Process Practices: Integrating Processes across service providers
Measurement Practices: Eneable and Reporto n End to End Services
Technology Practices: Creating and Tooling Strategy

7. SIAM Cultural Considerations

Cultural Change
Collaboration and Cooperation
Cross-service Provider Organization

8. Challenges and Risks

Building de Business Case
Level of Control and Ownership
Legacy Contracts
Commercial Challenges
Security
Cultural Fit
Behaviours
Measuring success
Trust/Eliminating Micro- Management

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Course Prerequisites

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There are no formal pre-requisites though a knowledge of IT Service Management terminology would be beneficial.
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Test Certification

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The exam leads to the EXIN BCS SIAM® Foundation
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