VMware Horizon 8: Troubleshooting Bootcamp

• New or junior administrators and operators; system managers accountable for staffing and training Horizon operators and administrators.
• Experienced system operators, administrators, and integrators responsible for managing and maintaining VMware Horizon solutions

By the end of the course, you should be able to meet the following objectives:

• Implement a structured approach to troubleshooting
• Resolve common issues that occur in a VMware Horizon environment
• Troubleshoot issues with linked and instant clones
• Configure the Windows client
• Identify the correct log level for gathering logs
• Optimize protocols for best end-user experience
• Discuss Horizon Connection Server advanced configurations
• List troubleshooting techniques for Horizon Connection Server common issues
• Interpret Horizon 8 Connection Server logs
• Identify Unified Access Gateway configuration and certificate issues
• List troubleshooting steps for Unified Access Gateway common issues
• Describe BLAST configuration verification using logs and settings
• Describe BLAST optimization recommendations for different use cases
• Describe Horizon 8 Connections and how to troubleshoot related issues
• Describe Horizon 8 certificates
• List troubleshooting steps for common issues with Horizon 8 certificates
• Leverage Horizon infrastructure troubleshooting steps to resolve issues

1  Course Introduction

• Introductions and course logistics
• Course objectives

2  Overview of Virtual Desktop Troubleshooting

• Structured approach to troubleshooting configuration and operational problems
• Applying troubleshooting methods
• Documenting the steps to resolving the problem

3  Command-Line Tools and Backup Options

• Using command-line tools
• Backing-up and restoring VMware Horizon databases

4  Troubleshooting Horizon Linked Clone Desktops

• Only applicable for Horizon 7.x environments
• Describe the components that make up a VMware Horizon desktop
• Explain how the View Agent Direct-Connection plug-In is useful for diagnosing problems
• Highlight the best practice for optimizing a VMware Horizon desktop
• Troubleshoot common problems with VMware Horizon desktops

5  Troubleshooting Instant Clones

• Discuss how instant clones are created
• Discuss what gets logged when an instant clone is created
• Discuss the keywords to look for in the logs when troubleshooting instant clones
• Discuss how to troubleshoot problems with instant clones

6  Windows Client

• Correctly configure the Windows Client
• Identify the correct log level for gathering logs
• Enable the required SSL configuration level for the environment

7  Ports and Protocols

• Discuss the key ports on a Horizon Environment
• Discuss protocols used in the Horizon Environment
• Understand the benefit of optimizing Blast
• Become familiar with the optimization features for Blast
• Implement GPO changes for Blast
• Become familiar with the causes for Black Screens
• Discuss how to troubleshoot Black Screen problems
• Identify problems encountered when applying GPOs
• Discuss how to troubleshoot GPO-related problems

8  Horizon Connection Server Troubleshooting

• Discuss Horizon Connection Server general troubleshooting techniques
• Identity Horizon Connection Server common issues through logs
• Describe AD LDS replication
• Discuss Horizon Connection Server replication common issues
• Review and Interpret Horizon Connection Server logs
• Compare successful and unsuccessful logs from everyday infrastructure administration tasks

9  Unified Access Gateway Troubleshooting

• List and identify common Unified Access Gateway deployment issues
• Monitor the Unified Access Gateway deployment to identify health and issues
• Identify and troubleshoot Unified Access Gateway certificate issues
• Monitor, test, and troubleshoot network problems
• Discuss general Unified Access Gateway troubleshooting processes

10  BLAST Configuration Verification

• Discuss BLAST Codecs and Encoder Switch settings.
• Describe how to verify BLAST configuration using logs and settings

11  BLAST Optimization

• List general BLAST optimization recommendations
• Summarize BLAST tuning recommendations that apply to WAN connections
• Summarize BLAST tuning recommendations that apply to work-from-home and home-office-to-cloud use cases
• Describe recommended tuning options to increase display protocol quality for all use cases and applications.

12  VMware Horizon Connections Troubleshooting

• Explain Horizon connections
• Describe the role of Primary and Secondary protocols in Horizon connections
• Describe HTML client access connections
• Describe Horizon connections load balancing
• Describe timeout settings, supported health monitoring string, and suitable load balancer persistence values
• Identify troubleshooting steps for failing Horizon load balancer connections
• List troubleshooting steps for Horizon connections

13  VMware Horizon Certificates Troubleshooting

• List Horizon certificate functions
• Describe Horizon certificates scenarios.
• Discuss potential challenges related to certificates in Horizon
• Describe the troubleshooting approach to Horizon certificate issues

14  VMware Horizon Challenge Lab

• Leverage Horizon infrastructure troubleshooting steps to resolve issues

This course also requires knowledge of the following:

• Using VMware vSphere® Web Client to view the state of virtual machines, datastores, and networks
• Opening a virtual machine console on VMware vCenter Server® and accessing the guest operating system
• Configuring Active Directory services, including DNS, DHCP, and time synchronization
• Restricting user activities by implementing Group Policy objects
• Configuring Windows systems to enable Remote Desktop Connections
• Building an ODBC connection to an SQL Server database

• VMHDM - VMware Horizon : Deploy and Manage