E-Learning: ITIL® 4 Strategist: Direct, Plan & Improve (DPI) E-Learning with Exam (E-ITIL4-DPI-GEL)

With IT being such an integral part of modern business, factoring it into long-term planning and improvement is essential for successful organizations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organizational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organizations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning.

Who is this course aimed at?

• ITIL students aiming to reach the level of ‘ITIL Master’
• Anyone hoping to pass the ITIL 4 Strategist: Direct, Plan & Improve (DPI) exam
• Continuous improvement managers, change managers, IT operations managers, enterprise architects, service designers, risk managers, compliance managers, cloud systems engineers, and similar roles
• Organizations wishing to adopt the best practices of ITIL DPI
• Managers seeking to become more qualified in ITIL in order to take on more responsibilities and higher-paying roles

There is a closed-book, multiple-choice exam with 40 questions and a duration of 90 minutes. The pass mark is 70% (28/40).

The test can be taken online at any time via PeopleCert. Candidates will require a webcam and microphone

• How to properly plan, review and improve products and services
• How to oversee organizational change and interface with Governance, Risk, and Compliance (GRC)
• How to create a ‘learning and improving’ IT organization
• How to apply the concepts covered in the course to real-world organizations
• Supportive and practical skills that can help with properly directing, planning, and improving organizational IT practices
• How Lean and Agile ways of working can be leveraged for an organization’s advantage
• Everything needed to pass the official ITIL 4 DPI exam

An Introduction to ITIL 4 Strategist: DPI

Module 1: Direct, Plan and Improve Concepts

Module 2: Direction, Planning, and Principles in Context

Module 3: GRC Principles and Methods

Module 4: Continual Improvement

Module 5: Organizational Change Management

Module 6: Measurement, Indicators, and Reporting

Module 7: Measurement and Value Streams

Module 8: Stakeholders, Communication and Feedback

Module 9: 2x Practice Exam Simulators

Module 10: Course Wrap-Up

• ITIL® 4 Foundation
• ITIL® v3 Intermediate