ITIL 4 Intermediate courses – A Conversation with Akshay Anand and Rosemary Gurney

Start

14:00 BST

17:00 United Arab Emirates Time

Overview

AXELOS has launched ITIL 4 to wide acclaim and there is a flurry of activity around the ITIL 4 Foundation Course. But what next?

In this webinar, Akshay Anand and Rosemary Gurney will explore the ITIL 4 Intermediate courses, relating them to the ITIL v3 Intermediates, and looking at what ITIL 4 brings to the table for delegates and organisations who live and die by ITIL adoption and implementation.

Presenters

Akshay Anand – ITSM Product Ambassador and Evangelist AXELOS Global Best Practice

Akshay Anand is a Product Ambassador at AXELOS®, working on the development of new guidance and research within the IT Service Management (ITSM) portfolio. He is a Lead Architect of ITIL 4 and has written guidance across multiple ITIL 4 publications. He previously advised Fortune 100 clients on how to improve their ITSM capabilities, implemented toolsets such as Remedy and ServiceNow, and headed up global ITSM activities at Macmillan Publishing.

More recently, Akshay has focused on bringing together Agile development teams and ITSM professionals to address challenges posed by emerging technologies and market shifts, and has occasionally been spotted tweeting as @bloreboy.

Rosemary Gurney – UK&I Service Delivery Manager at Global Knowledge

Throughout her career, Rosemary has always sought to help individuals and organisations to meet and exceed their goals. Clients and business owners enjoy working with her because she can point them to the best services, resources, and methods to meet their customer and technology needs.

During her career, she has also held a number of senior, industry related voluntary roles during which leadership, negotiation and strategic management skills are recognised as personal strengths. She is adept at sourcing/hiring teams and managing professional development, while aligning internal processes and executing best practice to meet business needs.

Target Audience

IT Directors/Managers/Consultants, Service Desk Managers, ITSM Managers, Service Level Managers, Change Managers, Incident Managers, Problem Managers, Relationship Managers