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Transform contact center experiences with AI in Dynamics 365 (AB-250)

Configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features.

In this course, learners focus on deploying and configuring contact center environments, including embedded and standalone modes, connecting data sources and third party Contact Center as a Service (CCaaS) solutions, and enabling Copilot and agent capabilities that enhance the customer and agent experience. The course emphasizes understanding how channels, users, and security settings work together to support scalable and efficient customer engagement.

Updated 6/2026

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

9 courses found

    • Delivery Format: Virtual Learning
    • Date 07-09 December, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,295.00

    • Delivery Format: Virtual Learning
    • Date 13-15 January, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,295.00

    • Delivery Format: Virtual Learning
    • Date 22-24 February, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,295.00

    • Delivery Format: Virtual Learning
    • Date 05-07 April, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,295.00

    • Delivery Format: Virtual Learning
    • Date 17-19 May, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,295.00

    • Delivery Format: Virtual Learning
    • Date 28-30 June, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,295.00

    • Delivery Format: Virtual Learning
    • Date 16-18 August, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,295.00

    • Delivery Format: Virtual Learning
    • Date 04-06 October, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,295.00

    • Delivery Format: Virtual Learning
    • Date 22-24 November, 2027 | 8:30 AM to 4:30 PM
    • Location: Virtual (Eastern Standard Time)
    • Language: English

    $2,295.00

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