ITIL® 4 Foundation Options
ITIL® 4 Foundation Options
ITIL® 4 Foundation Training Options
Whether you’re learning ITIL® 4 Foundation to pass the certification exam or to leverage service management principles at work, it’s good to have options. Our options include on-demand training from someone who has shaped service management, live instructor led training from practicing subject matter experts, 24/7 mentoring, a free exam voucher, a guarantee that you’ll pass your certification exam, and 12 months of unlimited training in myriad other IT and business related courses. No one else can make this offer.
Good
$125 CADGK Polaris Launch Subscription
12-month access
Complete ITIL® 4 Foundations training
10 Titles and 22 topics
+250 other foundational IT training courses
Better
$1095 CADITIL® 4 Foundation On-Demand
✔️ GK Polaris Launch Subscription
Exam Voucher Included
ITIL Exam Pass Guarantee
24/7 access to mentoring
Best
$3,999 CADGK Polaris Discovery Subscription
✔️ GK Polaris Launch Subscription
✔️ ITIL® 4 Foundation On-Demand
Unlimited live Instructor-Led Training
Access to 32 ITIL training courses
Additional topics including Project Management, Business Analysis, Leadership, Cybersecurity and many more
The Good Option
Here is your opportunity to learn from someone that has helped shape ITIL principles with AMPG and Axelos since ITIL® 2. ITIL examiner and self-proclaimed service management geek, Barry Corless, will expertly guide you through more than eight hours of instruction with nine main ITIL® 4 Foundation titles that cover 22 topics. In addition, you will receive the ITIL® 4 Foundation Student Guide and two practice exams.
- The service value system (SVS)
- Four dimensions of service management
- Key concepts of service management
- Nature of value and value co-creation
- Stakeholders
- Products and services
- Components of a service
- Service relationship
- Service relationship model
- Achieving value: outcomes, costs and risks
- Output vs. outcomes
- Types of cost
- Types of risk
- Utility vs warranty
- Four dimensions of service management
- PESTLE model
- Organizations and people
- Information and technology
- Partners and suppliers
- Value streams and processes
- Value stream example
- The service value system (SVS)
- Seven guiding principles
- Focus on value
- Start where you are
- Progress iteratively with feedback
- Collaborate and promote visibility
- Think and work holistically
- Keep it simple and practical
- Optimize and automate
- The service value system (SVS)
- Continual improvement model
- Step 1 – What is the vision?
- Step 2 – Where are we now?
- Step 3 – Where do we want to be?
- Step 4 – How do we get there?
- Step 5 – Take action
- Step 6 – Did we get there?
- Step 7 – How do we keep the momentum going?
- Module review questions
- The service value chain (SVC)
- The service value chain: Plan
- The service value chain: Improve
- The service value chain: Engage
- The service value chain: Design and transition
- The service value chain: Obtain and build
- The service value chain: Deliver and support
- The service value system (SVS)
- Practices
- Practices
- General management practices
- Continual improvement
- Value chain activity: Continual improvement
- Information security
- Relationship management
- Relationship management example
- Supplier management
- Supplier management activities
- Service management practices
- Monitoring and event management
- Incident management
- Value chain activity: Incident management
- Problem management
- Value Chain Activity: Problem management
- Exercise: Identify the incident management practice and its relationship to the service value chain
- Review questions
- Service desk
- Service desk types and training
- Value chain activity: Service desk
- Service request management
- Review questions
- IT asset management
- Service configuration management
- Simplified service model
- Change control
- Exercise: Identify reasons that change fails
- Value chain activities: Change control
- Release management
- Review questions
- Service level management
- Exercise: Define the scope of terms and clauses in a SLA
- Value chain activities: Service level management
- Availability management
- Capacity and performance management
- Service continuity management
- Service continuity management key activities
- Technical management practices
- Deployment management
The Better Option
All of the ITIL 4 Foundation training listed above, plus some pretty sweet training exclusives that you'll only find here.
ITIL Exam Pass Guarantee
Our money-back guarantee on ITIL exams allows you to retake your class and exam up to two times, at no additional charge. If you don't pass your exam by your third try, we'll refund you for the course. We're that confident you'll pass!
ITIL® is a registered trademark of Axelos Limited, used under permission of Axelos Limited. All rights reserved. Terms and conditions apply.
Exam Voucher Included
Students in live, instructor-led virtual sessions or who purchase the On-Demand course will receive a voucher to schedule their exam via webcam proctor at their convenience. Classroom students will take the ITIL 4 Foundation certification exam in class on the last day.
Expert Support
If you have content specific questions that require expert support from the course instructor a portal for submitting questions and receiving additional help is available 24/7 thought the MyGK learning platform.
The Best Option
Let’s keep piling on the awesome. The Best Option features GK Polaris Discovery, which adds live instructor-led courses to GK Polaris Launch, the free exam voucher, the exam pass guarantee, and 24/7 mentoring. Learn live from practicing service management subject matter experts and other ITIL® 4 Foundation students in a virtual classroom setting. When you complete your ITIL® 4 Foundations training, choose what you’ll learn next.
Choose from more than 30 other ITIL training courses, or training courses in
- DevOps
- Leadership
- Cloud
- Cybersecurity
- Project management
- Business analysis
- And more