ITIL Foundation exam prep

Welcome to the Global Knowledge ITIL 4 Foundation Exam Preparation area

We have created this space to assist you in your preparation for the exam and to build on the classroom training you have received.

The ITIL 4 Foundation certification is an introduction to ITIL 4 and enables you to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services.

Please remember that the certification is aimed at:

People who require a basic understanding of the ITIL framework
People who want to understand how ITIL can be used to enhance IT service management
IT professionals or others working within an organisation that has adopted ITIL.

ITIL Foundation exam format:

The exam is multiple choice examination questions
There are 40 questions in the exam
You need 26 marks to pass (out of 40 available) - 65%
The exam is 60 minutes’ duration
It is a Closed book exam.

Sample Paper 1 (Question Booklet)

Sample Paper 1 (Answers and Rationales)

Sample Paper 2 (Question Booklet)

Sample Paper 2 (Answers and Rationales)

For more information call us on 0118 912 3456 or email info@globalknowledge.co.uk

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