Plan, configure, and manage collaboration communications systems with Microsoft Teams (MS721)

- Collaboration Communications Systems Engineers are responsible for planning, deploying, configuring, maintaining, and troubleshooting collaboration communication systems that include Microsoft Teams Phone, Microsoft Teams meetings, Microsoft Teams Premium, Microsoft Teams Rooms, flexible workspaces, and other certified and supported devices.

-To succeed in their role, they collaborate with Teams administrators, Microsoft identity and access administrators, Microsoft 365 administrators, and owners of other workloads, including facilities managers, network engineers, security engineers, device manufacturers, telephony providers, and Microsoft Certified solution providers.

After completing this course, learners will be able to:

• Plan and design Microsoft Teams collaboration, meetings, calling, and communications solutions for enterprise environments.
• Configure and deploy Teams Phone, including Direct Routing and additional voice services.
• Plan Microsoft Teams Rooms and optimise network performance for high-quality Teams media experiences.
• Manage Teams meetings, events, policies, and collaboration experiences to meet business requirements.
• Configure and administer voice users, auto attendants, and call queues for effective communications management.
• Deploy, configure, and manage Teams-certified devices and meeting room solutions across the organisation.
  

Module 1 : Plan and design Teams collaborations systems

• Introduction to Teams meetings and calling
• Plan for Teams Phone
• Plan for Microsoft Teams Rooms and shared meeting spaces
• Plan and optimize network performance for Teams media
• Configure and deploy Teams Phone
• Configure and deploy Teams Phone with Direct Routing
• Extend Teams Phone with additional services

Module 2 : Manage Teams collaboration communications systems

• Manage meetings and events experiences
• Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
• Configure and manage voice users
• Configure auto attendants and call queues
• Configure, deploy, and manage Teams devices
• Guided project - Prepare meeting room experiences
• Monitor and troubleshoot Teams collaboration communications systems
• Configure BYOD spaces and bookable desks

Participants should have a fundamental understanding of networking, telecommunications, audio/visual and meeting room technologies, and identity and access management. They're also proficient in managing collaboration and communications solutions by using Microsoft Teams admin center, Microsoft Teams Rooms Pro Management portal, PowerShell, and Microsoft Call Quality Dashboard.

Exam MS-721: Collaboration Communications Systems Engineer

MS-700T00: Managing Microsoft Teams – for learners looking to broaden their Microsoft Teams administration and governance expertise.