Getting Started with GK Polaris Discovery
Global Knowledge
- Date: 01 January, 0001
Here is a brief overview to your new subscription
- How to complete your enrollment
- Where to find your courses
- How to cancel a class you have enrolled in if you can't attend
- Leverage your customer success manager
By enrolling in GK Polaris Discovery, you have access to all three subscription tiers of GK Polaris:
- Discovery: Unlimited live-streaming virtual training, led by our certified instructors. It includes access to multiple vendor and topic-based courses, hands-on activities and certification preparation.
- Accelerate: Unlimited on-demand post-IT foundational training with hands-on labs, authorized vendor content and demonstrations to boost skills application and retention.
- Launch: Unlimited on-demand IT foundational training which is great if you’re new-to-IT and new-to-role and want to build basic knowledge, skills and abilities.
How to complete your enrollment
You will receive three emails:
- Email #1: GK Polaris Discovery Course Confirmation (within a few hours) from ConfirmAdmin.NAM@globalknowledge.com.
- Email #2: Polaris Discovery Course Catalog Access EZ-Site access login information (within a few hours) from enroll@globalknowledge.com.
- Email #3: Confirmation email for Launch from noreply@develop.com.
If you don’t receive any of these emails, check your spam folder. If it's not there, email techsupport@globalknowledge.com.
Set up your MyGK account
- In email #1, click “Access Your Course” to access your MyGK account. (MyGK is our learning hub.)
- If you have already taken a course with us, use your existing login credentials. If you’re new, follow the instructions to create a new account.
Where to find your courses
Once you're in MyGK, click the “Learning” tile. Then select the “GK Polaris Discovery Subscription” tile. You will see tiles for all of your subscription content.
For live-streaming virtual courses:
- Click the "GK Polaris Course Catalog" within MyGK
- Enter your credentials you received from email #2.
- Scroll to the “Select an option below” section to find the brand and topics.
- Once you’ve found your course, review the specific session by clicking on “session details”.
- Click “Enroll Now” and your student information will populate. Please verify and update, if necessary.
- Upon submission, your enrollment can take up to one business day to process. You will receive a course confirmation email.
For on-demand content in Accelerate and Launch:
- Within the "GK Polaris Discovery Subscription" tile
- Accelerate content is located with the tiles titled “Polaris Accelerate”
- Launch content is located in the “Self-Paced” tile.
How to cancel a class you've enrolled in if you can't attend
- If you can’t attend a class you’ve enrolled in, no sweat. Life happens. Let us know by emailing cancel.nam@globalknowledge.com at least 16 days in advance of the class start date. This enables us to update the class roster so the instructor won’t look for you and will stop class-specific communications (emails, calls, surveys). This frees your reserved seat so another person can attend.
- If an emergency occurs within those 16 days, please let us know ASAP.
Leverage your Customer Success Manager
- Our Customer Success team is here to help you with learning paths, course recommendations and anything else GK Polaris related so you can achieve your goals.
- To contact your Global Knowledge customer success manager, email customersuccess@globalknowledge.com.
