ITIL® 4 Foundation Library
ITIL® 4 Foundation Library
Twenty-Two Topics. Free Exam Voucher. Success Guaranteed.
Here is your opportunity to learn from someone that has helped shape ITIL principles with AMPG and Axelos since ITIL® 2. ITIL examiner and self-proclaimed service management geek, Barry Corless, will expertly guide you through more than eight hours of ITIL® 4 Foundation instruction. In addition, you will receive the ITIL® 4 Foundation Student Guide, two practice exams, and access to 24/7 mentoring.
For those pursuing their ITIL® 4 Foundation certification, we're throwing in an exam voucher. And, Global Knowledge guarantees you’ll pass your exam, or we’ll refund your money for the instruction. Click here to learn about our ITIL Guarantee. You will not find a better ITIL training experience anywhere.
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Primary Titles
Key components of ITIL® 4
Learn about the key components of ITIL 4, including a high-level view of the service value system and the four dimensions of service management.
Key concepts of service management
Explore the nature of value and value co-creation, stakeholders, service relationships, value through outcomes, costs, risk, utility and warranty.
Four dimensions of service management
Gain insight into the PESTLE model, including organizations and people; information and technology; partners and suppliers; and value streams and processes.
Seven guiding principles
Focus on value, start where you are, progress iteratively with feedback, collaborate and promote visibility, think and work holistically, keep it simple and practical, and optimize and automate.
Continual improvement model
What’s the vision? Where are we now? Where do we want to be? How do we get there? Taking action. Asking did we get there? How we keep the momentum going?
Service value chain
Dive deep and learn about the ITIL service value chain: plan, improve, engage, design and transition, obtain and build, and deliver and support.
General management practices
Develop your understanding of general management practices that have been adapted for service management.
Service management practices
The core of ITIL, learn about topics that include monitoring and event management, incident management, problem management, IT asset management, service level management.
Technical management practices
Develop a deeper understanding of one of three technical management practices, deployment management.
All Topics Covered
- IT Service Management Definitions
- Key Concepts of Value Creation
- Key Concepts of Service Relationships
- Seven ITIL Guiding Principles
- Four Dimensions of Service Management
- ITIL Service Value System
- The Service Value Chain
- Service Value Chain Elements
- ITIL Practices Supporting Service Value Chain
- Purposes of Following ITIL Practices
- Information Security Management
- Relationship Management
- Supplier Management
- Availability Management
- Capacity and Performance Management
- Service Configuration Management
- IT Asset Management
- Business Analysis
- Service Continuity Management
- Deployment Management
- Monitoring and Event Management
- Release Management
ITIL Exam Pass Guarantee
Our money-back guarantee on ITIL exams allows you to retake your class and exam up to two times, at no additional charge. If you don't pass your exam by your third try, we'll refund you for the course. We're that confident you'll pass!
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