Assertive Communication: An essential individual competency and team skill
- Kursuskode A-AC
- Varighed 1 Dag
- Version link.aspx
Leveringsmetoder
Leveringsmetoder
Kurset er tilgængeligt i følgende formater:
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Firma kursus
Et lukket firma kursus
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Åbent kursus
Traditionel klasserumsundervisning
Anmod om dette kursus Med en anden leveringsløsning
Beskrivelse
Toppen
This workshop will help you to feel comfortable with saying "no", without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive.
Kursusdato
ToppenMålgruppe
Toppen- Managers, supervisors, and project leaders
- Administrative assistants and office coordinators
- Anyone who would like to develop assertiveness skills
Kursets formål
ToppenAfter the workshop, you will be able to:
- Express what you want and assert your rights.
- Prevent misunderstandings and conflicts.
- Overcome self-defeating behaviours.
- Improve the quality of your interactions with others.
Mere information
ToppenThe Benefits of Assertiveness
- How to boost your self-esteem
- Ways to improve the quality of your interactions with others
- Learn to speak up and be heard
- How to prevent messy interpersonal situations and conflicts
Improving You Assertiveness Skills
- Examine your present level of assertiveness
- Identify and evaluate the benefits and liabilities of assertive, aggressive and passive behaviours
- Discover “useful tricks” and methods to improve your assertiveness
- Select the best assertiveness approach depending upon the situation
Using Your Assertiveness Skills on the Job
- Acquire practical techniques to enable you to give and receive feedback
- Appropriate responses to criticism and how to manage your emotions
- Ways to set reasonable limits on your output
- Assertive strategies for particular situations
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