macos Support Essentials v15

Anyone who needs to support, troubleshoot, or optimize macOS Sequoia, such as IT professionals, technicians, help desk specialists, and ardent Mac users.

After completing this course you should be able to:

• Use the features, functions, and utilities in macOS Sequoia to install, configure, maintain, and troubleshoot macOS 15, including:
• Installation options
• System Settings
• Disk Utility
• Software Update
• macOS Recovery utilities
• macOS File System
• Resource Management

Module 1: Installation and Configuration

• Introduction to macOS
• Update, Upgrade, or Reinstall macOS
• Set Up and Configure macOS
• Use the Command Line
• Use macOS Recovery
• Update macOS

Module 2: User Accounts

• Manage User Accounts
• Manage User Home Folders
• Manage Security and Privacy
• Manage Password Changes

Module 3: File Systems

• Manage File Systems and Storage
• Manage FileVault
• Manage Permissions and Sharing
• Use Hidden Items, Shortcuts, and File Archives

Module 4: Data Management

• Manage System Resources
• Use Metadata, Spotlight, and Siri
• Manage Time Machine

Module 5: Apps and Processes

• Install Apps
• Manage Files
• Manage and Troubleshoot Apps

Module 6: Network Configuration

• Manage Basic Network Settings
• Manage Advanced Network Settings
• Troubleshoot Network Issues

Module 7: Network Services

• Manage Network Services
• Manage Host Sharing and Personal Firewall

Module 8: System Management

• Troubleshoot Peripherals
• Manage Printers and Scanners
• Troubleshoot Startup and System Issues

Attendees should meet the following pre-requisites:

• macOS familiarity
• Basic computer navigation skills

Recomended as preparation for the following exam:

• There is no exam currently aligned to this course