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Understanding Cisco Contact Center Enterprise Foundations

The Understanding Cisco Contact Center Enterprise Foundations (CCEF) course gives you an overview of the Cisco® Packaged Contact Center Enterprise (PCCE) and Unified Contact Center Enterprise solutions. You will gain an understanding of contact center basics and describe the available Cisco contact center solutions and intended target customers. You will also focus on the Cisco Contact Center Enterprise (CCE) family of products and explore key features and functionality of the solution including architecture, major system components, and tools used for administration and reporting. This course is the foundation for additional courses required to deploy, configure, support, and troubleshoot Cisco CCE solutions.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

10 courses found

    • Delivery Format: Virtual Learning
    • Date 15 September, 2025 | 9:00 AM to 5:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £895.00

    • Delivery Format: Virtual Learning
    • Date 01 December, 2025 | 9:00 AM to 5:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £895.00

    • Delivery Format: Virtual Learning
    • Date 03 February, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £895.00

    • Delivery Format: Virtual Learning
    • Date 09 March, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £895.00

    • Delivery Format: Virtual Learning
    • Date 19 May, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £895.00

    • Delivery Format: Virtual Learning
    • Date 08 June, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £895.00

    • Delivery Format: Virtual Learning
    • Date 18 August, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £895.00

    • Delivery Format: Virtual Learning
    • Date 07 September, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £895.00

    • Delivery Format: Virtual Learning
    • Date 01 December, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £895.00

    • Delivery Format: Virtual Learning
    • Date 07 December, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £895.00

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