CompTIA A+ Certification Accelerated

Job Roles:

IT Support Specialist

Helpdesk Technician

Field Technician

Tier I Support Specialist

Desktop Support Specialist

Associate Network Engineer

Systems Support Technician

Junior Systems Administrator

Individuals seeking CompTIA A+ certification (220-1101 and 220-1102)

After completing this course you should be able to:

• Install Motherboards and Connectors
• Install System Devices
• Troubleshoot PC Hardware
• Comparing Local Networking Hardware
• Configure Network Addressing and Internet Connections
• Support Network Services
• Summarise Virtualisation and Cloud Concepts
• Support Mobile Devices
• Support Print Devices
• Configure Microsoft Windows
• Manage Microsoft Windows
• Identify operating system (OS) types and Features
• Perform OS installations and upgrades
• Manage Microsoft Windows networking
• Manage Linux and macOS
• Configure Small Office Home Office (SOHO) security
• Manage security settings
• Support mobile software
• Use support and scripting tools
• Implement operational procedures

Lesson 1: Installing Motherboards and Connectors

• Explain Cable Types and Connectors
• Install and Configure Motherboards
• Explain Legacy Cable Types

Lesson 2: Installing System Devices

• Install and Configure Power Supplies and Cooling
• Select and Install Storage Devices
• Install and Configure System Memory
• Install and Configure CPUs

Lesson 3: Troubleshooting PC Hardware

• Apply Troubleshooting Methodology
• Configure BIOS/UEFI
• Troubleshoot Power and Disk Issues
• Troubleshoot System and Display Issues

Lesson 4: Comparing Local Networking Hardware

• Compare Network Types
• Compare Networking Hardware
• Explain Network Cable Types
• Compare Wireless Networking Types

Lesson 5: Configuring Network Addressing and Internet Connections

• Compare Internet Connection Types
• Use Basic TCP/IP Concepts
• Compare Protocols and Ports
• Compare Network Configuration Concepts

Lesson 6: Supporting Network Services

• Summarise Services Provided by Networked Hosts
• Compare Internet and Embedded Appliances
• Troubleshoot Networks

Lesson 7: Summarizing Virtualization and Cloud Concepts

• Summarise Client-Side Virtualisation
• Summarise Cloud Concepts

Lesson 8: Supporting Mobile Devices

• Set Up Mobile Devices and Peripherals
• Configure Mobile Device Apps
• Install and Configure Laptop Hardware
• Troubleshoot Mobile Device Issues

Lesson 9: Supporting Print Devices

• Deploy Printer and Multifunction Devices
• Replace Print Device Consumables
• Troubleshoot Print Device Issues

Lesson 10: Configuring Windows

• Configure Windows User Settings
• Configure Windows System Settings

Lesson 11: Managing Windows

• Use Management Consoles
• Use Performance and Troubleshooting Tools
• Use Command-line Tools

Lesson 12: Identifying OS Types and Features

• Explain OS Types
• Compare Windows Editions

Lesson 13: Supporting Windows

• Perform OS Installations and Upgrades
• Install and Configure Applications
• Troubleshoot Windows OS Problems

Lesson 14: Managing Windows Networking

• Manage Windows Networking
• Troubleshoot Windows Networking
• Configure Windows Security Settings
• Manage Windows Shares

Lesson 15: Managing Linux and macOS

• Identify Features of Linux
• Identify Features of macOS

Lesson 16: Configuring SOHO Network Security

• Explain Attacks, Threats, and Vulnerabilities
• Compare Wireless Security Protocols
• Configure SOHO Router Security
• Summarize Security Measures

Lesson 17: Managing Security Settings

• Configure Workstation Security
• Configure Browser Security
• Troubleshoot Workstation Security Issues

Lesson 18: Supporting Mobile Software

• Configure Mobile OS Security
• Troubleshoot Mobile OS and App Software
• Troubleshoot Mobile OS and App Security

Lesson 19: Using Support and Scripting Tools

• Use Remote Access Technologies
• Implement Backup and Recovery
• Explain Data Handling Best Practices
• Identify Basics of Scripting

Lesson 20: Implementing Operational Procedures

• Implement Best Practice Documentation
• Use Proper Communication Techniques
• Use Common Safety and Environmental Procedures

Attendees should meet the following pre-requisites:

• End-user skills with Windows-based PCs
• Basic knowledge of computing concepts
  

Recommended as preparation for the following exams:

• CompTIA A+ 220-1101
• CompTIA A+ 220-1102

Please note: In order to obtain the CompTIA A+ Certification, you must take and pass both 220-1101 and 220-1102 exams.