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ITIL® 4 Specialist: Drive Stakeholder Value - Including Exam

This course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 Foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.

This course includes a web proctored exam.

ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

7 courses found

    • Delivery Format: Virtual Learning
    • Date 08-10 January, 2025
    • Location: Virtual

    • Guaranteed  To Run

    • Late Availability

    £1,365.00

    • Delivery Format: Virtual Learning
    • Date 26-28 February, 2025
    • Location: Virtual

    £1,945.00

    • Delivery Format: Virtual Learning
    • Date 10-12 March, 2025
    • Location: Virtual

    £1,945.00

    • Delivery Format: Virtual Learning
    • Date 07-09 May, 2025
    • Location: Virtual

    £1,945.00

    • Delivery Format: Virtual Learning
    • Date 09-11 July, 2025
    • Location: Virtual

    £1,945.00

    • Delivery Format: Virtual Learning
    • Date 01-03 September, 2025
    • Location: Virtual

    £1,945.00

    • Delivery Format: Virtual Learning
    • Date 03-05 November, 2025
    • Location: Virtual

    £1,945.00

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Dates in Other Countries

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