ITIL® 4 Specialist: Collaborate, Assure and Improve - Including Exam
- Course Code ITIL4P-CAI
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopThis 3-day ITIL® 4 Specialist: Collaborate, Assure and Improve training course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL® 4’s five management practices, namely, the ITIL® 4 Relationship Management Practice, ITIL® 4 Supplier Management Practice, ITIL® 4 Service Level Management Practice, ITIL® 4 Continual Improvement Practice, and the ITIL® 4 Information Security Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL® 4 Collaborate, Assure, and Improve Specialist module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Relationship Management Practice, ITIL® 4 Supplier Management Practice, ITIL® 4 Service Level Management Practice, ITIL® 4 Continual Improvement Practice, ITIL® 4 Information Security Management Practice publications.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Course Schedule
TopTarget Audience
TopCandidates taking the ITIL® 4 Specialist: Collaborate, Assure and Improve qualification.
Course Objectives
Top- Understand the key concepts of the CAI practices.
- Understand the processes of the CAI practices.
- Understand the roles and competences of the CAI practices.
- Understand how information and technology support and enable the CAI practices.
- Understand the role of partners and suppliers in the CAI practices.
- Understand how the ITIL® capability model can be used to develop the CAI practices.
- Understand how the ITIL® guiding principles support the CAI practices.
Course Content
TopOur ITIL® 4 Specialist: Collaborate, Assure and Improve (CAI) training course will cover the following topics:
1. Introduction to the CAI practices
2. Relationship Management (RSM)
- Introduction to Relationship Management (RSM)
- Value Streams and Processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
3. Supplier Management (SM)
- Introduction to supplier management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
4. Service level management
- Introduction to service level management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
5. Continual improvement
- Introduction to continual improvement
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
6. Information security management
- Introduction to Information security management
- Value streams and processes
- Organizations and people
- Information and Technology
- Partners and suppliers
- Capability development
Course Prerequisites
TopThe candidate must have passed the ITIL® 4 Foundation examination.
Recommended prerequisites:Test Certification
TopThe ITIL® 4 Specialist: Collaborate, Assure and Improve examination will comprise of:
- Duration: 90 Minutes
- Closed Book: Yes
- Format: 60 Questions With 1 Mark Each. No Negative Marking.
- Question Type: Standard Classic, Negative, & List
- Bloom's Level's: 2 & 3
- Pass Mark: 65% Or 39/60
- Certification validity : Three (3) years
You will be awarded the ITIL® 4 Practice Manager designation once you have successfully achieved the CDS (Create, Deliver and Support) plus the CAI (Collaborate, Assure and Improve) certifications.
Further Information
TopITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
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