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Transform contact center experiences with AI in Dynamics 365 (AB-250)

Configure and operate an intelligent contact center using Microsoft contact center capabilities and integrated AI features.

In this course, learners focus on deploying and configuring contact center environments, including embedded and standalone modes, connecting data sources and third party Contact Center as a Service (CCaaS) solutions, and enabling Copilot and agent capabilities that enhance the customer and agent experience. The course emphasizes understanding how channels, users, and security settings work together to support scalable and efficient customer engagement.

Updated 6/2026

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

5 courses found

    • Delivery Format: Virtual Learning
    • Date 23-25 November, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £2,295.00

    • Delivery Format: Virtual Learning
    • Date 18-20 January, 2027 | 8:00 AM to 4:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £2,295.00

    • Delivery Format: Virtual Learning
    • Date 24-26 May, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £2,295.00

    • Delivery Format: Virtual Learning
    • Date 12-14 July, 2027 | 8:00 AM to 4:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £2,295.00

    • Delivery Format: Virtual Learning
    • Date 08-10 November, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £2,295.00

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Dates in Other Countries

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