Plan, configure, and manage collaboration communications systems with Microsoft Teams (MS721)
- Course Code M-MS721
- Duration 5 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopDesign, deploy, and manage Microsoft Teams collaboration, calling, meetings, and communications solutions across the enterprise.
This course prepares IT professionals to become Collaboration Communications Systems Engineers. Participants will learn how to plan, configure, deploy, manage, and troubleshoot Microsoft Teams-based collaboration systems, including Teams Phone, Microsoft Teams Rooms, Teams Premium, and other certified devices. Learners will engage in hands-on labs and real-world scenarios that emphasize secure collaboration practices like least privilege access, identity protection, conditional access, and threat monitoring using Microsoft Defender and Teams admin tools. By the end of the course, learners will be able to:
- Design and implement Teams Phone with PSTN connectivity (Calling Plans, Operator Connect, Direct Routing)
- Manage Teams meetings, webinars, and town halls
- Configure Microsoft Teams Rooms and Surface Hub devices
- Monitor and optimize performance using Teams admin tools, PowerShell, and the Call Quality Dashboard
- Apply identity and access management best practices
Updated July 2026
Company Events
These events can be delivered exclusively for your company at our locations or yours, specifically for your delegates and your needs. The Company Events can be tailored or standard course deliveries.
Course Schedule
TopTarget Audience
TopThis course is intended for IT professionals involved in planning, configuring, and managing collaboration and communication systems using Microsoft Teams.
Course Objectives
TopAfter completing this course, learners will be able to:
- Plan and design Microsoft Teams collaboration, meetings, calling, and communications solutions for enterprise environments.
- Configure and deploy Teams Phone, including Direct Routing and additional voice services.
- Plan Microsoft Teams Rooms and optimise network performance for high-quality Teams media experiences.
- Manage Teams meetings, events, policies, and collaboration experiences to meet business requirements.
- Configure and administer voice users, auto attendants, and call queues for effective communications management.
- Deploy, configure, and manage Teams-certified devices and meeting room solutions across the organisation.
Course Content
TopModule 1 : Plan and design Teams collaborations systems
- Introduction to Teams meetings and calling
- Plan for Teams Phone
- Plan for Microsoft Teams Rooms and shared meeting spaces
- Plan and optimize network performance for Teams media
- Configure and deploy Teams Phone
- Configure and deploy Teams Phone with Direct Routing
- Extend Teams Phone with additional services
Module 2 : Manage Teams collaboration communications systems
- Manage meetings and events experiences
- Guided project - Create and assign Teams policies to meet business requirements in Microsoft Teams
- Configure and manage voice users
- Configure auto attendants and call queues
- Configure, deploy, and manage Teams devices
- Guided project - Prepare meeting room experiences
- Monitor and troubleshoot Teams collaboration communications systems
- Configure BYOD spaces and bookable desks
Course Prerequisites
TopBefore attending this course, students should have general knowledge of the following topics:
- A general understanding of Microsoft 365 and Microsoft Teams.
- Foundational knowledge of networking, telecommunications, and audio/video technologies.
- Basic knowledge of identity and access management (IAM) concepts
Test Certification
TopExam MS-721: Collaboration Communications Systems Engineer
Follow on Courses
TopMS-700T00: Managing Microsoft Teams – for learners looking to broaden their Microsoft Teams administration and governance expertise.