Advanced Interpersonal Communication
- Course Code GK100960
- Duration 1 day
Course Delivery
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Course Delivery
This course is available in the following formats:
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Company Event
Event at company
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopNew - Take your communication skills to the next level.
This dynamic full-day instructor-led class includes advanced communication skills, such as identifying communication styles and communicating verbally and non verbally. Also learn to identify the components of a first impression, as well as how to build rapport and build positive relationships. Further, you will learn how to utilize paraphrasing, provide positive and constructive feedback and present ideas and negotiations to supervisors. This class will also focus on responding to customer complaints, as well as identifying and working within the organizational culture.
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
Course Schedule
Top-
- Delivery Format: Virtual Learning
- Date: 19-20 November, 2026 | 10:00 AM to 3:00 PM Guaranteed To Run
- Location: Virtual (Eastern Standard Time)
- Language: English
Target Audience
TopAll professionals who wish to further develop their communication skills.
Course Objectives
Top- Give good first impressions, build rapport, and build positive relationships.
- Build relationships through feedback.
- Identify supervisor roles and handle human resource issues.
- Communicate with colleagues and subordinates.
- Communicate with customers and vendors.
- Identify cultural networks, manage physical culture, and manage emotional culture.
Course Content
TopCommunication Styles and Methods
- Communication Styles
- Communication Styles: Primary
- Communication Styles: Secondary
- Verbal and Nonverbal Communication
- Using Verbal Communication
- Using Nonverbal Methods
First Impression and Building Rapport
- The Importance of First Impression
- Identifying Elements of First Impression
- Communicating to Build Rapport
- Building Rapport
- Establishing Credibility
- Building Positive Relationships
- Asking Questions
Building Relationships through Feedback
- Importance of Providing Feedback
- Using Paraphrasing
- Providing Feedback
- Providing Positive Feedback
- Providing Constructive Feedback
Supervisors
- Understanding Supervisor Styles
- Handling Ineffective Supervisors
- Promoting an Idea
- Handling Human Resource Issues
- Negotiating a Raise
- Handling Resignation
Colleagues and Subordinates
- Communicating With Colleagues
- Responding to a Colleague’s Idea
- Communicating With Subordinates
- Refusing a Subordinate’s Request
- Handling Dismissal
Customers and Vendors
- Communicating With Customers
- Responding to Complaints
- Communicating With Vendors
- Rejecting a Vendor’s Proposal
- Complaining to a Vendor
Organizational Culture
- Understanding Organizational Cultures
- Socializing to the Culture
- Organizational Culture Elements
- Identifying Organizational Culture
- Cultural Networks
- Using Cultural Networks
- Roles in Cultural Networks
- Managing Physical Culture
- Arranging Meeting Space
- Managing Emotional Culture
- Using Positive Language
- Encouraging Initiative
Course Prerequisites
TopAny basic communication course or training.
