ServiceNow Hardware Asset Management (HAM) Fundamentals

The ServiceNow® Hardware Asset Management Fundamentals course is for customers, partners, and employees who implement and administer features, functions, and data associated with hardware assets. An attendee is a good fit for this course if they perform or advise on any of the following roles or job responsibilities:

• ServiceNow Implementer
• ServiceNow System Administrator
• Hardware Asset Manager
• Hardware Asset Administrator

In this three-day interactive ServiceNow® Hardware Asset Management Fundamentals course, attendees will master the setup, configuration, and use of the ServiceNow® Asset Management and Hardware Asset Management (HAM) applications, with a focus on:

• Controlling hardware and consumable inventory that is purchased and used
• Managing the cost of purchasing and managing hardware asset receiving
• Managing and optimizing the hardware asset life cycle from planning to disposal
• Achieving compliance with relevant standards and regulations
• Improving IT asset services for end users
• Creating standards and processes for managing assets

During this three-day interactive training course, attendees will access the ServiceNow platform in their own student instance, which is a “safe sandbox” loaded with demo and test data.

The course weaves a scenario throughout, simulating situations one might find in the real world. The class features lecture and group discussions, as well as extensive hands-on practice and reinforcement delivered through a variety of labs.

On the final day, students will request their simulation instance, which is meant to be used as a capstone for the class. The instance will be available for two weeks beyond the end of the class. The simulator tasks allow attendees additional hands-on experience with ServiceNow Asset Management in an environment very similar to what they would experience on the job.

Module 1: Introduction to Hardware Asset Management

Objectives:

• Recognize basic hardware asset management terminology and concepts needed to be successful in the course
• Outline the steps needed to implement ServiceNow Asset Management and ServiceNow Hardware Asset Management applications
• Identify the roles, plugins, and resources that support ServiceNow IT asset management
• Describe ServiceNow’s IT asset management products

Agenda:

• Hardware Asset Management Overview
• The Hardware Asset Lifecycle
• Asset Management Recommended Implementation Practices
• Hardware Asset Management Implementation
• Hardware Asset Management Application Overview
• Lab 1.1: Prepare the asset management environment

Module 2: Trustworthy Data

Objectives:

• Explain why good data is a prerequisite for good IT asset management
• Recognize what information you need to track on your devices
• Describe the characteristics of a model and an asset record
• Describe how Discovery, the CMDB, and Normalization Data Services combine to provide trustworthy data
• Describe how HAM hardware model normalization contributes to providing trustworthy data
• Differentiate between Asset, CI, and Model records

Agenda:

• Trustworthy Data Introduction
• Device Details
• Model Records
• Asset Records
• Lab 2.1: Manage hardware assets

• Discovery, CMDB, and Normalization Data Services
• Hardware Asset Management (HAM) Hardware Model Normalization
• Lab 2.2: Hardware model normalization
• Asset and Configuration Items (CIs)
• Lab 2.3: Asset and configuration item (CI) relationships

Module 3: Practical Management

Objectives:

• Explain how to manage hardware assets and consumables between stockrooms
• Examine automation for maintaining asset data
• Recognize the use of effective asset processes to manage and retire assets
• Discover how to manage hardware contracts

Agenda:

• Lifecycle Management
• Consumables
• Lab 3.1: Manage consumables
• Stock Management
• Lab 3.2: Manage stock
• Automated Asset Population
• Lab 3.3: Import assets
• Asset Audits
• Asset Retirement
• Lab 3.4: Retire assets
• Asset Lifecycle Automation
• Lab 3.5: Validate asset lifecycle automation
• Contract Management
• Lab 3.6 Manage contracts

Module 4: Operational Integration

Objectives:

• Describe the process for creating asset reports
• Explain the use of the product catalog, service catalog, and vendor catalog for asset management
• Examine the use of effective processes in the operational asset lifecycle
• Identify how to automate the management of stock levels

Agenda:

• Lifecycle Management
• Reporting and Dashboards
• Lab 4.1: Report on hardware assets
• Request and Procurement
• Lab 4.2: Manage request and procurement
• Lab 4.3: Automate stock management
• Extend Asset and Configuration
• Data Accuracy
• Lab 4.4: Certify data

Module 5: Strategic Conformance

Objectives:

• Recognize key components of hardware contract financials
• Explain depreciation and fixed assets
• Describe how to track total cost of ownership

Agenda:

• Lifecycle Management
• Contract Financials
• Lab 5.1: Contract financials
• IT Cost Management
• Lab 5.2: Depreciation and fixed assets

Module 6: Maintenance and Evolution

Objectives:

• Identify resources to establish proper governance and development practices
• Evaluate the value of requirements versus maintenance burden and risk
• Describe how to use the platform’s capabilities to establish good data hygiene

Module 7: Hardware Asset Management Conclusion

Topics:

• Course Outcome
• Course Review
• Hardware Asset Management Simulator

Simulator:

• The Hardware Asset Management simulator is designed to reinforce what students have learned in this course and aid them in preparing for using the system in real-world settings.
• Simulators are meant to be capstones for the class, allowing students hands-on experience with ServiceNow products.
• The instance will be available for two weeks beyond the end of the class.