Introduction to navigating the modern Contact Center
Discover how modern contact centers work—explore intelligent routing, omnichannel conversations, and day to day workflows in Dynamics 365 Contact Center.
This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform’s work allocation capabilities, learn how conversations are efficiently routed, and explore the day-to-day workflows of both Contact Center representatives and supervisors. By the end of the course, learners will be equipped with the knowledge to navigate and manage the Dynamics 365 Contact Center environment effectively.
Updated 19/4/2026
9 courses found
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- Delivery Format: Public Classroom
- Date 10 December, 2026 | 9:00 AM to 5:00 PM
- Location: Cairo-Sheraton (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 10 December, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 11 April, 2027 | 8:00 AM to 4:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Public Classroom
- Date 11 April, 2027 | 9:00 AM to 5:00 PM
- Location: GK Riyadh (Arab Stand)
- Language: English
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- Delivery Format: Virtual Learning
- Date 06 May, 2027 | 8:00 AM to 4:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Public Classroom
- Date 06 May, 2027 | 9:00 AM to 5:00 PM
- Location: Dubai-Knowledge Village (Arabian St)
- Language: English
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- Delivery Format: Public Classroom
- Date 09 June, 2027 | 9:00 AM to 5:00 PM
- Location: Cairo-Sheraton (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 09 June, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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- Delivery Format: Virtual Learning
- Date 14 July, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (Egypt Stan)
- Language: English
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