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Introduction to service in Dynamics 365

Enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365

This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365 Customer Service, improve customer experience with AI-first omnichannel communication in Dynamics 365 Contact Center, and boost first-time resolution rates for on-site workers using AI-driven Dynamics 365 Field Service.

 

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

12 courses found

    • Delivery Format: Virtual Learning
    • Date 17 July, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Public Classroom
    • Date 17 July, 2026 | 9:00 AM to 5:00 PM
    • Location: Dubai-Knowledge Village (Arabian St)
    • Language: English
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    • Delivery Format: Virtual Learning
    • Date 09 November, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 22 December, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Public Classroom
    • Date 22 December, 2026 | 9:00 AM to 5:00 PM
    • Location: Riyadh (Arab Stand)
    • Language: English
    Request Space
    • Delivery Format: Public Classroom
    • Date 08 March, 2027 | 9:00 AM to 5:00 PM
    • Location: Cairo-Sheraton (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 08 March, 2027 | 9:00 AM to 5:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Virtual Learning
    • Date 13 July, 2027 | 8:00 AM to 4:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call
    • Delivery Format: Public Classroom
    • Date 13 July, 2027 | 9:00 AM to 5:00 PM
    • Location: Dubai-Knowledge Village (Arabian St)
    • Language: English
    Request Space
    • Delivery Format: Virtual Learning
    • Date 18 November, 2027 | 8:00 AM to 4:00 PM
    • Location: Virtual (Egypt Stan)
    • Language: English
    Please call

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