E-Learning: Sales and Order Management (SOM) Essentials (SNSOME-OD)

The Sales and Order Management (SOM) Essentials course covers the full implementation cycle from sales - configuration, including the setup of product catalog, and pricing to enabling the capability for front, middle and back office agents to support the customer journey.

Audience

This OnDemand module is destinated to IT specialists who want to use, configuration, and implementation of the ServiceNow Sales and Order Management (SOM) product and its related applications.

Official course book provided to participants.

By the end of this course, you will…

• Know about ServiceNow’s Sales and Order Management (SOM) evolution
• Understand how SOM helps to manage leads, opportunities, configure and price quotes, capture and fulfill orders – all on one unified platform
• Learn about advanced topics such as pricing management and primitives
  

Course Introduction

Intro to Sales and Order Management

Product Catalog Management

• Lab 1 - Product Catalog Setup

Pricing Management

• Lab 2 - Pricing Management

Lead Management

Opportunity Management

• Lab 3 - Lead Management, Opportunity Management and Needs Analysis Setup

Quote Management

• Lab 4 - Quote Management

Order Management - Process Flow

Order Management - Configuration

Order Management - Advanced

• Lab 5 - Order Management

Customer Lifecycle Management Workflows

• Lab 6 - Customer Lifecycle Workflows

Contracts and Entitlements

Primitives

• Lab 7 - Primitives

Advanced topics in product catalog and pricing management

• Lab 8 - Pricing and Open State Model

Contract Management Pro

• Lab 9 - Contract Management Pro

Industry Considerations (Optional)

Better Together with SPM, FSM, and FSC

References, and Summary

• Having followed Welcome to Service Now and ServiceNow System Administration Fundamentals or equivalent professional knowledge