ITIL is the most widely recognised framework for IT enabled services in the world and it has been providing comprehensive, practical and proven guidance to organisations for over 30 years. It provides a flexible end-to-end IT and digital operating model for the delivery and operation of tech-enabled products and services. ITIL has already helped many successful organisations to create valuable outcomes to meet increasing customer demands.
The ITIL 4 framework consists of seven core modules:
ITIL 4 Foundation has been designed as an introduction to ITIL 4 and enables candidates to look at IT service management through an end-to-end operating model for the creation, delivery and continual improvement of tech-enabled products and services. ITIL 4 Foundation is for anyone working within the IT function who needs to understand the key concepts of IT and digital service delivery and is interested in helping their organisation address new service management challenges. It is for professionals at the start of their ITIL 4 journey or those looking to upgrade their existing ITIL knowledge.
Did you know that you can fast-track your career to the ITIL 4 Managing Professional designation?
If you are an ITIL Expert or have a minimum of 17 ITIL v3 credits, you are eligible to take the ITIL 4 Managing Professional Transition Module. This specially designed module combines key concepts from ITIL 4 Foundation and the ITIL 4 Managing Professional core modules into one succinct course and exam.
There are many ways to transition to ITIL 4 while still gaining the skills and knowledge needed to understand the core concepts of the updated guidance.
This course provides those IT leaders, practitioners and support staff who already hold the ITIL v3 foundation certificate with a quick and easy way to upgrade to the ITIL4 foundation. Students will get an understanding of the key concepts, common language, principles and practices that enables successful management of modern IT-enabled services.
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Barry Corless, Global Product Director (ITSM and DevOps) at Global Knowledge, talks about ITIL 4 with Akshay Anand, Product Ambassador, ITSM for AXELOS Global Best Practice. In a series of 6 videos they cover topics such as the Guiding Principles and Practices and Service value chain.
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Find out why Global Knowledge Global Product Director Barry Corless thinks ITIL4 is 4 years overdue and his other thoughts on ITIL4 in this blog.
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Get the answers to questions such as Why do we need ITIL4? & I am an ITIL v3 Expert, where do I begin in ITIL4? in our ITIL4 FAQs
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Get training on ITIL4 with the number global provider of ITIL training as comfirmed by AXELOS, the certification body over ITIL.
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Find out how you can transition from ITIL v3 to ITIL4 and the different options depending on the point you had reached on your ITIL v3 track.
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