ONTAP Hardware Troubleshooting – Partners Only
- Course Code NEP_OT-HW-TS
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopDiscover the tools and techniques of NetApp® ONTAP® hardware analysis and troubleshooting. Learn to triage and gather the right data for all hardware cases, to work 60% to completion with no help, and to properly frame and get assistance to resolve the remaining 40%.
Course Schedule
Top-
- Delivery Format: Virtual Learning
- Date: 04-06 November, 2026 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 22-24 February, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 17-19 May, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 02-04 August, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
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- Delivery Format: Virtual Learning
- Date: 22-24 November, 2027 | 9:00 AM to 5:00 PM
- Location: Virtual (GMT Standa)
- Language: English
Target Audience
TopSupport Engineer
Implementation Engineer
Professional Services Engineer
Course Objectives
Top• Troubleshoot system controllers, power supplies, fans, and add-in cards
• Troubleshoot storage shelf issues
• Troubleshoot disk failures
• Identify high availability issues
• Analyze RAID issues
• Identify troubleshooting tools
Course Content
TopModule 1: Storage controller
Lessons
• System categories
• Storage controller components
• System memory
• Fans, PSUs, and LEDs
• SP and BMC
• Model-specific I/O expansion
• Add-on cards
• HA interconnect
Exercises
Discovering storage controller attributes
Module 2: Storage
Lessons
• Storage shelves
• Shelf components
• Shelf cables
• Disk drives and IOMs
• Shelf cabling
• Shelf protocols
• Logs
Exercises
Documenting system cabling
Module 3: Disks
Lessons
• Disk types
• Disk interfaces
• Encryption
• Disk ownership
• Common disk issues and error recovery
• Maintenance Center
Exercises
Managing a disk
Module 4: RAID
Lessons
• ONTAP RAID types
• RAID reconstruction
• Drive spares
• ADP
• RAID labels
• RAID and media scrubbing
• ASA r2
Exercises
Recovering RAID
Module 5: High availability
Lessons
• NVRAM mirroring
• Mailbox disks
• Failover and giveback
• Disk ownership
• Nonmaskable Interrupts and hardware panics
Exercises
Performing takeover and giveback
Module 6: Cluster high availability
Lessons
• Quorum and replicated databases
• Cluster high availability
• Epsilon
• Cluster switches and network connectivity
• Switch vendor support
Exercises
Investigating cluster connectivity issues
Module 7: Firmware
Lessons
• Automatic System Manager firmware updates
• Disk firmware upgrades
• IOM firmware upgrades
• SP and BMC firmware
• BIOS upgrades and issues
• Add-on PCIe card firmware upgrades
Exercises
Performing firmware validation
Module 8: AutoSupport
Lessons
• AutoSupport
• Automatically created cases
Exercises
Uploading AutoSupport messages manually
Module 9: Tools
Lessons
• Fix It
• Dexter
• Active IQ
• Hardware Universe and IMT
• Net2
Exercises
Using support tools
Using Net2
Course Prerequisites
Top• Technical Support Engineer New Hire OnRamp Program
• Three months of experience taking support calls
• FAS, AFF, and ASA web-based training
