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SAP Cloud for Customer Administration

  • Course Code C4H440
  • Duration 3 days

Course Delivery

Public Classroom Price

£2,160.00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

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Course Overview

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In this course you will learn how to set up and run SAP Cloud for Customer effectively for your day-to-day business.

 

Course Schedule

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Target Audience

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  • Business Process Architect
  • Program / Project Manager
  • System Administrator
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Course Objectives

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This course will prepare you to:

  • Use the SAP Cloud for Customer administrative functions to effectively manage the needs of the business
  • Create an organization structure enabling customers to use the solution to meet the needs of the business
  • Migrate data into the application and troubleshoot migration issues
  • Translate customer business needs to best practice business scenarios in SAP Cloud for Customer
  • Set up and configure the solution to manage business processes including sales, marketing, service and social
  • Describe the integration scenarios available with SAP Cloud for Customer
  • Adapt and extend the solution to meet customer-specific needs
  • Learn about the mobile features of SAP Cloud for Customer
  • Demonstrate the reporting capabilities of the system
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Course Content

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Introduction to SAP Cloud for Customer 

  • Articulating the Functional Capabilities of SAP Cloud for Customer 

Starting the Project 

  • Preparing for the Implementation Project 
  • Describing Fine Tuning 
  • Describing Q-Gates 

Account and Contact Management 

  • Understanding the Basic Functions of Account and Contact Management 

Products and Price Lists 

  • Understanding Products and Price List Concepts in SAP Sales Cloud 

Organizational Structure 

  • Explaining the Role of an Organizational Structure in the Solution 

Territory Management 

  • Defining Complex Territory Hierarchy Structures 

User and Role Management 

  • Maintaining Employees and Explain What a Business User Is 

Data Migration 

  • Guiding Your Customer on Which Data Should Be Migrated 

Integration 

  • Describing Integration Scenarios with CRM and ECC 
  • Describing Integration with FSM 
  • Describing Integration with Microsoft Outlook 
  • Describing the Benefits of Integration with Social Media 

Notifications, Workflow, and Approvals 

  • Setting Up an Approval Process for Opportunities 

Personalization and Extensibility 

  • Describing How to Use Personalization and Adaptation 

Analytics Framework 

  • Exploring the Standard Reports and Create or Modify Views for Those Reports 

Mobile 

  • Describing the Different Mobile Access Options 

Solution Walkthrough 

  • Preparing an SAP Cloud for Customer Environment for Solution Walkthrough 

Preparing for Go-Live 

  • Describing the Necessary Go-Live Activities 

 

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Course Prerequisites

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CRM/SD domain knowledge

 

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