Management
- Course Code FSM100
- Duration 3 days
Course Delivery
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Course Delivery
This course is available in the following formats:
-
Company Event
Event at company
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Public Classroom
Traditional Classroom Learning
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Virtual Learning
Learning that is virtual
Request this course in a different delivery format.
Course Overview
TopThis training provides an in-depth understanding of the key business scenarios supported by SAP Field Service Management, while illustrating its main functionalities and concepts.
SAP Field Service Management supports dispatchers with real-time, automated workforce scheduling and planning, as well as providing service technicians with powerful apps to fulfill field service needs.
Virtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
Course Schedule
TopTarget Audience
TopApplication Consultant
Development Consultant
Technology Consultant
User
Course Objectives
TopAfter completing this training, Implementation Consultants will understand the full functionality of the web- and mobile applications offered by the SAP Field Service Management solution.
They will understand standard product features, perform configurations and customizations using the Field Service Management Administration Module and they will know use case scenarios such as administrator, dispatcher, and field technician.
Furthermore, they will be able to provide first level support and they know where to get additional information, best practices and documentation.
Course Content
TopIntroduction
Master Data Management
Planning & Dispatching
Mobile Field Service
Smartforms
Business Rules
Course Prerequisites
TopEssential
- None
