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Management

  • Course Code FSM100
  • Duration 3 days

Course Delivery

Public Classroom Price

£2,160.00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

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Course Overview

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This training provides an in-depth understanding of the key business scenarios supported by SAP Field Service Management, while illustrating its main functionalities and concepts.

SAP Field Service Management supports dispatchers with real-time, automated workforce scheduling and planning, as well as providing service technicians with powerful apps to fulfill field service needs.

Course Schedule

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Target Audience

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Application Consultant

Development Consultant

Technology Consultant

User

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Course Objectives

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After completing this training, Implementation Consultants will understand the full functionality of the web- and mobile applications offered by the SAP Field Service Management solution.

They will understand standard product features, perform configurations and customizations using the Field Service Management Administration Module and they will know use case scenarios such as administrator, dispatcher, and field technician.

Furthermore, they will be able to provide first level support and they know where to get additional information, best practices and documentation.

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Course Content

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Introduction

Master Data Management

Planning & Dispatching

Mobile Field Service

Smartforms

Business Rules

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Course Prerequisites

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Essential

  • None
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