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SAP S/4HANA Service - Service Processing

  • Course Code S47500
  • Duration 3 days

Course Delivery

Public Classroom Price

£2,160.00

excl. VAT

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Course Delivery

This course is available in the following formats:

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

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Course Overview

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This course will prepare you to configure the most important business processes in SAP S/4HANA Service.

The configuration for both and on-site service process and an in-house repair process is explained. Service contract configuration is also a topic.

In addition the integration with Controlling, with the Cross- Application Time Sheet (CATS) and integration with Logistics in SAP S/4HANA is covered.

Course Schedule

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    • Delivery Format: Virtual Learning
    • Date: 02-04 November, 2026 | 8:00 AM to 4:00 PM
    • Location: Virtual (GMT Standa)
    • Language: English

    £2,160.00

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Target Audience

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- Application Consultant

- Business Process Owner / Team Lead / Power User

- Help Desk/CoE Support

- Trainer

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Course Objectives

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This course will prepare you to:

  • Perform general configuration of service processes in SAP S/4HANA Service
  • Configure an on-site service process in SAP S/4HANA Service
  • Configure an in-house repair process in SAP S/4HANA Service
  • Configure service contracts in SAP S/4HANA Service
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Course Content

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Introducing Service Processing in SAP S/4HANA and Learning its Process Steps

  • Executing a Service Process in SAP S/4HANA

Learning the General Configuration of Service Processing

  • Configuring a Transaction Type
  • Configuring an Item Category
  • Configuring Item Category Determination
  • Configuring Copying Control for Business Transactions
  • Configuring the Integration with Controlling in SAP S/4HANA
  • Configuring the Integration with the Cross-Application Time Sheet (CATS)
  • Configuring Pricing for Service Transactions
  • Configuring More Basic Settings for Business Transactions

Configuring an On-site Service Process

  • Configuring Service Requests
  • Configuring Service Order Quotations and Service Orders
  • Configuring Service Confirmations and Service Billing
  • Configuring the Service with Advanced Execution Scenario

Configuring In-House Repair

  • Processing an In-House Repair
  • Learning the Configuration of In-House Repair

Configuring Service Contracts

  • Learning the Configuration of Service Contracts

Appendix: Understanding the Technical Architecture and the Configuration of the User Interface

  • Outlining the Architecture behind SAP S/4HANA Service
  • Configuring the User Interface

 

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Course Prerequisites

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Essential

S4700 SAP S/4HANA Service

Recommended

None

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Further Information

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Course based on software release

  • SAP S/4HANA 2023 On Premise
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