ITIL® 4 Specialist Business Relationship Management - Examen inclus
This module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Business Relationship Management practice. It is intendedto provide candidates with best practice guidance from the strategic as well as day-to-dayperspectives on how to apply in practice concepts such as stakeholders analysis and managementof requirements, BRM roles and responsibilities, models and techniques, and service relationships.In addition, the ITIL Maturity Model is introduced as a tool to help candidates assess and measurethe organization’s capabilities in service management and identify actions on improvementopportunities to develop BRM capabilities.
This 3-day ITIL 4 Business Relationship Management module is structured and aligned around the ITILframework and the ITIL Practice Guides. The examination is intended to assess whether thecandidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Business Relationship Management publication including key elements of the ITIL 4 framework such as the ITIL Service Value Chain model and how it is used with the ITIL practices tocreate value.
Mis à jour 11 04 2024
12 Formations trouvées
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- Modalité Classe inter à distance
- Date 09-11 février, 2026 | 10:30 AM to 6:00 PM
- Lieu SITE DISTANT (W. Europe )
- Langue: Anglais
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- Modalité Classe inter en présentiel
- Date 02-04 mars, 2026 | 9:00 AM to 5:00 PM
- Lieu RUEIL ATHENEE (W. Europe )
- Langue: Français
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- Modalité Classe inter à distance
- Date 02-04 mars, 2026 | 9:00 AM to 5:00 PM
- Lieu SITE DISTANT (W. Europe )
- Langue: Français
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- Modalité Classe inter à distance
- Date 27-29 avril, 2026 | 9:00 AM to 4:30 PM
- Lieu SITE DISTANT (W. Europe )
- Langue: Anglais
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- Modalité Classe inter à distance
- Date 22-24 juin, 2026 | 10:30 AM to 6:00 PM
- Lieu SITE DISTANT (W. Europe )
- Langue: Anglais
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- Modalité Classe inter en présentiel
- Date 01-03 juillet, 2026 | 9:00 AM to 5:00 PM
- Lieu RUEIL ATHENEE (W. Europe )
- Langue: Français
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- Modalité Classe inter à distance
- Date 01-03 juillet, 2026 | 9:00 AM to 5:00 PM
- Lieu SITE DISTANT (W. Europe )
- Langue: Français
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- Modalité Classe inter à distance
- Date 10-12 août, 2026 | 9:00 AM to 4:30 PM
- Lieu SITE DISTANT (W. Europe )
- Langue: Anglais
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- Modalité Classe inter à distance
- Date 12-14 octobre, 2026 | 10:30 AM to 6:00 PM
- Lieu SITE DISTANT (W. Europe )
- Langue: Anglais
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- Modalité Classe inter en présentiel
- Date 02-04 novembre, 2026 | 9:00 AM to 5:00 PM
- Lieu RUEIL ATHENEE (W. Europe )
- Langue: Français
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