ITIL® 4 Specialist Business Relationship Management - Examen inclus
- Référence ITIL4BRM
- Durée 3 jour(s)
- Version link.aspx
Modalité pédagogique
Classe inter en présentiel Prix
EUR2,350.00
hors TVA
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Modalité pédagogique
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Résumé
Haut de pageThis module focuses on providing the candidates with the understanding of the key concepts,principles, value and challenges of the Business Relationship Management practice. It is intendedto provide candidates with best practice guidance from the strategic as well as day-to-dayperspectives on how to apply in practice concepts such as stakeholders analysis and managementof requirements, BRM roles and responsibilities, models and techniques, and service relationships.In addition, the ITIL Maturity Model is introduced as a tool to help candidates assess and measurethe organization’s capabilities in service management and identify actions on improvementopportunities to develop BRM capabilities.
This 3-day ITIL 4 Business Relationship Management module is structured and aligned around the ITILframework and the ITIL Practice Guides. The examination is intended to assess whether thecandidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Business Relationship Management publication including key elements of the ITIL 4 framework such as the ITIL Service Value Chain model and how it is used with the ITIL practices tocreate value.
Mis à jour 11 04 2024
Prochaines dates
Haut de pagePublic
Haut de pageObjectifs de la formation
Haut de pageAfter completing this course you should be able to:
- Understand the key concepts of Business Relationship Management
- Understand the BRM value streams and processes
- Know how to apply the BRM models and techniques
- Understand BRM roles, skills, and organizational solutions
- Understand how information and technology supports and enables BRM
- Understand the role of partners and suppliers in BRM
- Know how to develop the BRM capability in an organization
Programme détaillé
Haut de page1. Understand The Key Concepts Of Business Relationship Management (BRM)
- Identify the purpose, PSFs, and value of the Business Relationship Management (BRM) practice.
- Understand the key challenges of Business Relationship Management (BRM).
- Understand the key stakeholders of service relationships.
- Understand the service journey model including the steps and the role of touch-points and service interactions.
- Understand the types of service relationship and the role of Business Relationship Management (BRM) in each type of service relationship.
2. Understand The Business Relationship Management (BRM) Value Streams & Processes
- Understand the ITIL® service value chain model and the roles and relationships of service value streams, practices, and processes in creation of value.
- Understand the two main processes of the Business Relationship Management (BRM) practice, including their key inputs and outputs, activities and key questions.
- Know how to develop and apply relationship models.
- Know how to integrate Business Relationship Management (BRM) in the organisation's value streams.
3. Know How To Apply The Business Relationship Management (BRM) Models & Techniques
- Know how to apply the following in the context of Business Relationship Management (BRM), including stakeholder analysis and mapping, Gemba walk, and the voice of the customer.
4. Understand Business Relationship Management (BRM) Roles, Skills & Organisational Solutions
- Understand the key skills required for Business Relationship Management (BRM).
- Describe the responsibilities of the relationship manager and relationship agent roles.
- Know how to apply the LACMT model to Business Relationship Management (BRM) activities.
- Know how to position Business Relationship Management (BRM) within an organisational structure.
5. Understand How Information & Technology Supports And Enables Business Relationship Management (BRM)
- Identify the key inputs and outputs of the Business Relationship Management (BRM) practice.
- Describe the key Business Relationship Management (BRM) automation tools and their role in the practice.
6. Understand The Role Of Partners & Suppliers In Business Relationship Management (BRM)
- Understand the complexity of service relationships.
- Understand the dependencies of Business Relationship Management (BRM) on third parties.
7. Know How To Develop The Business Relationship Management (BRM) Capability In An Organisation
- Understand the key concepts of the ITIL® maturity model, including capability assessment, and the capability levels and criteria.
- Know how to apply capability criteria to plan Business Relationship Management (BRM) capability development.
- Identify key metrics and methods for improving Business Relationship Management (BRM) capabilities.
- Apply the key steps of the Business Relationship Management (BRM) capability development.
Pré-requis
Haut de pageThe ITIL® 4 Foundation certificate is the prerequisite for our ITIL® 4 Specialist Business Relationship Management (BRM) training course.
Pré-requis recommandés :Certification
Haut de pageRecommended as preparation for the following exam:
- ITIL® 4 Specialist Business Relationship Management (BRM) Examination
Et après
Haut de pageITIL4ITAM ITIL® 4 Specialist: IT Asset Management + exam
Vous pouvez suivre les modules suivants pour aller plus loin :- ITIL4AMC - ITIL® 4 Specialist: Acquiring & Managing Cloud Services - Examen inclus
- ITIL4CDS - ITIL® 4 Specialist - Create, Deliver, Support - Examen inclus
- ITIL4DITS - ITIL® 4 Leader - Digital and IT Strategy - Examen inclus
- ITIL4DPI - ITIL® 4 Strategist - Direct, Plan, Improve - Examen inclus
- ITIL4DSV - ITIL® 4 Specialist - Drive Stakeholder Value - Examen inclus
- ITIL4HVIT - ITIL® 4 Specialist - High Velocity IT - Examen inclus
- ITIL4SDIT - ITIL® 4 Specialist: Sustainability in Digital & IT - Examen inclus
Bon à savoir
Haut de pageITIL® est une marque déposée du groupe PeopleCert. Utilisée sous licence de PeopleCert. Tous droits réservés.
Les participants réalisent un test d'évaluation des connaissances en amont et en aval de la formation pour valider les connaissances acquises pendant la formation.
Un support de cours officiel sera remis
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