Reporting Cisco Contact Center Enterprise
- Référence CCER
- Durée 2 jour(s)
- Version 1.0
Modalité pédagogique
Options de paiement complémentaires
- CLC 18
Classe inter à distance Prix
EUR1,990.00
hors TVA
Demander une formation en intra-entreprise S'inscrireAller à:
Modalité pédagogique
La formation est disponible dans les formats suivants:
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Blended Live
Apprentissage mixte
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Classe inter à distance
Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.
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Classe inter en présentiel
Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.
Demander cette formation dans un format différent
Résumé
Haut de pageVirtual Learning
This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.
Prochaines dates
Haut de page-
- Modalité: Classe inter à distance
- Date: 15-16 juillet, 2025
- Centre: SITE DISTANT
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- Modalité: Classe inter à distance
- Date: 10-11 novembre, 2025
- Centre: SITE DISTANT
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- Modalité: Classe inter à distance
- Date: 07-08 avril, 2026
- Centre: SITE DISTANT
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- Modalité: Classe inter à distance
- Date: 03-04 août, 2026
- Centre: SITE DISTANT
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- Modalité: Classe inter à distance
- Date: 07-08 décembre, 2026
- Centre: SITE DISTANT
Public
Haut de pageAdministrators and Day 2 Support of a CIsco Contact Center Enterprise Deployment
Objectifs de la formation
Haut de pageAfter completing this course, you should be able to:
- Explain the Cisco Unified Intelligence Center including the benefits and features of the system and describe the high-level architecture of Cisco Unified Intelligence Center in the UCCE environment
- Understand the Cisco Unified Intelligence Center administration console to perform Cisco Unified Intelligence Center administrative, maintenance and provisioning functions
- Discuss the functional attributes of the Cisco Unified Intelligence Center
- Customize Cisco Unified Intelligence Center Reports and Views
Programme détaillé
Haut de pageCisco Unified Intelligence Center Foundations
- Cisco Unified Intelligence Center - Basics
- Cisco Unified Intelligence Center - Deployment Models
Cisco Unified Intelligence Center Administration and Operations Console
- Operations Console (OAMP) Console Introduction
- Admin User Management
Cisco Unified Intelligence Center Attributes
- Stock Reporting
- Dashboard Features
Cisco Unified Intelligence Center Custom Reports and Views
- Creating Views
- Building Report Definitions
Labs
- Exploring Cisco Unified Intelligence Center (CUIC) OAMP
- Working with Stock Reports
- Working with Dashboards
- Value Lists and Collections
- Exploring Supervisor Defaults
- Using Groups
- Editing Report Views Pt 1 of 2
- Editing Report Views Pt 2 of 2
- Report Definitions and Drilldowns
- Create Custom Route Call Detail (RCD) Report Definition (Database Query) and Report
- Value Lists and Drilldowns
Pré-requis
Haut de pageAttendees should meet the following prerequsites:
- Basic knowledge of computer networking components: Windows Active Directory (AD) SQL Server and components (servers, routers, switch) is helpful but not required
- Understanding of Cisco Packaged Contact Center Enterprise components and call flows
- Experience administering Cisco Packaged Contact Center Enterprise
Certification
Haut de pageRecommended as preparation for the following exams:
- TBC
Produits associés
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