ITIL® 4 Foundation - Examen inclus
- Référence ILFN4
- Durée d’accès 365 jour(s)
Modalité pédagogique
Aller à:
Modalité pédagogique
La formation est disponible dans les formats suivants:
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Classe inter à distance
Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.
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E-Learning
Pour cette formation, il existe aussi un produit d’auto-formation en ligne. Nous consulter.
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Classe inter en présentiel
Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.
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Intra-entreprise
Cette formation est délivrable en groupe privé, et adaptable selon les besoins de l’entreprise. Nous consulter.
Demander cette formation dans un format différent
Résumé
Haut de pageAdvance your career in IT service management with the ITIL Official eLearning course, crafted by the creators of ITIL: Course and exam voucher, all in one bundle!
This ITIL® 4 Foundation online course will introduce you to service management key concepts, ITIL® principles, the ITIL® service value system (SVS), ITIL® practices and their role in a service provider organization.
- 12 month online access
- Official eBook
- Exam voucher (Chinese, Dutch, English, French, German, Italian, Japanese, Polish, Portuguese (Brazil), Spanish, Thai)
- Learning Resource Kit
- Interactive eLearning
- Auto-marked sample papers, Casestudies and Practical exercises
- Device-friendly Mobile-optimised
- 9-hour content
ITIL® is a registered trade mark of AXELOS Limited, used under permission of AXELOS Limited. All rights reserved.
Public
Haut de pageThis course is aimed at all levels of IT professional and those involved in designing, building, delivering and managing modern digital products and services.
Objectifs de la formation
Haut de pageAfter you complete this course you will be able to:
- Key IT service management concepts.
- How ITIL® guiding principles can help and organization to adopt and adapt service management.
- The 4 dimensions of service management.
- The purpose and components of the service value system.
- The activities of the service value chain and how the interconnect.
- Know the purpose of key ITIL® practices.
- Sit the ITIL® 4 foundation examination - Sample papers are set during the class by instructors to take during the class or as homework exercises.
Programme détaillé
Haut de pageService management concepts
Learn the fundamental concepts of service management. What defines a service? What are its components? What is its value to stakeholders?
Service value system
Discover the framework that will help you create, deliver, and manage services, including the Service Value Chain, guiding principles, and governance.
Four dimensions of service management
Explore the four dimensions of effective service management: organisations and people, information and technology, partners and suppliers, and value streams and processes.
Guiding principles
Develop a mindset for adopting ITIL® practices and adapting them to your specific needs with the seven guiding principles of ITIL® 4.
Service Value Chain
Understand how the Service Value Chain helps organisations create value by optimising their activities and resources
ITIL® practices
Employ ITIL® 4 practices to enable working methods aligned to your business strategy, improving the process of service development and supporting user
Continuous improvement
Focus on the central ITIL® 4 concept of continuous improvement, and the ways in which organisations can iterate and adapt their processes and services.
Service Level Agreements
Study the role of SLAs in defining and managing service quality, and the role of service level management in this context.
Key metrics and performance indicators
Grasp the importance of defining and tracking metrics and KPIs to measure the performance and effectiveness of IT services.
Pré-requis
Haut de pageThere are no pre-requisites for this course
Certification
Haut de pageRecommended preparation for exam(s):
- ITIL® 4 Foundation Certificate in IT Service Management
This is a pre-requisite for other ITIL® 4 qualifications. The examination is a 1 hour, closed book, multiple choice paper of 40 questions taken after completion of the course - exam vouchers are provided with this course. These will have a validity of 12 months. You will need to schedule your exams within this time frame.
The pass mark is 65% (26 out of 40)
Cost of the exam is included in the course fee
Et après
Haut de pageThe following courses are recommended for further study:
- Create, deliver and support
- Drive stakeholder value
- High velocity IT
- Direct, plan and improve
- Digital and IT strategy
- ITIL4AMC - ITIL® 4 Specialist: Acquiring & Managing Cloud Services - Examen inclus
- ITIL4CDS - ITIL® 4 Specialist - Create, Deliver, Support - Examen inclus
- ITIL4DITS - ITIL® 4 Leader - Digital and IT Strategy - Examen inclus
- ITIL4DPI - ITIL® 4 Strategist - Direct, Plan, Improve - Examen inclus
- ITIL4DSV - ITIL® 4 Specialist - Drive Stakeholder Value - Examen inclus
- ITIL4HVIT - ITIL® 4 Specialist - High Velocity IT - Examen inclus
- ITIL4ITAM - ITIL® 4 Specialist IT Asset Management - Examen inclus
Bon à savoir
Haut de pageITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Students will receive fully digital student kit, proctor exam voucher, and a digital core guide as standard
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