ITIL® 4 Practitioner: Release Management - Examen inclus
- Référence ITIL4P-PIC-RM
- Durée 1 Jour
Modalité pédagogique
Classe inter en présentiel Prix
EUR970.00
hors TVA
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Résumé
Haut de pageThis 1-day ITIL® 4 Practitioner: Release Management Practice module focuses on providing the candidates with the understanding of the key concepts, principles, value and challenges of the Release Management Practice. It is intended to provide candidates with best practice guidance on how to make new and changed services and features available for use.
The ITIL® 4 Release Management Practice module is structured and aligned around the ITIL® framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL® 4 Release Management Practice publication.
Mis à jour 11 04 2024
Prochaines dates
Haut de pagePublic
Haut de pageThis practice module is for IT professionals who want to prove and validate their skills in this specific practice area.
Objectifs de la formation
Haut de pageAfter this course, the participants will be able to understand:
The key concepts of the practice.
The processes of the practice.
The roles and competences of the practice.
How information and technology support and enable the practice.
The role of partners and suppliers in the practice.
How the ITIL® capability model can be used to develop the practice.
How the ITIL® guiding principles support the practice.
Programme détaillé
Haut de pageOur ITIL® 4 Practitioner: Release Management training course will cover the following topics:
1. Understand the key concepts of the practice
1.1 Explain the purpose of the practice.
1.2 Describe the Practice success factors & key metrics of the practice.
1.3 Explain the key terms/concepts:
a) Release
b) Key concepts for CI/CD
c) Approaches, models, and plans
d) Push/pull conditions
e) Practice success factors
f) Hypothesis and experimentation
g) The processes of the practice.
2. Understand the processes of the practice
2.1 Describe inputs and outputs of the processes.
2.2 Describe the key activities of the processes.
2.3 Know how to integrate the practice in the organization’s value streams.
3. Understand the roles and competences of the practice
3.1 Describe the responsibilities of the key roles of the practice
a) Release manager
b) Other roles involved in release management
3.2 Know how to position the practice in the organizational structure.
4. Understand how information and technology support and enable the practice
4.1 Apply the recommendations on automation
4.2 Explain the tools application
5. Understand the role of partners and suppliers in the practice
5.1 Explain the dependencies of the practice on third parties.
5.2 Explain how partners and suppliers can support the practice.
6. Understand how the ITIL capability model can be used to develop the practice.
7. Understand how ITIL guiding principles help to develop the practice.
Pré-requis
Haut de pageThe candidate must have passed the ITIL® 4 Foundation examination.
Pré-requis recommandés :Certification
Haut de pageThe ITIL® 4 Practitioner: Release Management examination will comprise of:
- Duration: 30 Minutes
- Closed Book: Yes
- Format: 20 Questions With 1 Mark Each. No Negative Marking.
- Question Type: Standard Classic, Negative, & List
- Bloom's Level's: 2 & 3
- Pass Mark: 65% Or 13/20
- Certification validity : Three (3) years
Bon à savoir
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