ITIL® 4 Specialist: Plan, Implement & Control - Examen inclus
- Référence ITIL4P-PIC
- Durée 3 jour(s)
Modalité pédagogique
Classe inter à distance Prix
EUR2,350.00
hors TVA
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Modalité pédagogique
La formation est disponible dans les formats suivants:
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Classe inter à distance
Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.
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Classe inter en présentiel
Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.
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Intra-entreprise
Cette formation est délivrable en groupe privé, et adaptable selon les besoins de l’entreprise. Nous consulter.
Demander cette formation dans un format différent
Résumé
Haut de pageThis 3-day course compiles for the candidates the understanding of the key concepts, principles, value and challenges of ITIL 4’s five management practices, namely, the ITIL 4 Asset Management Practice, the ITIL 4 Change Enablement Practice, the ITIL 4 Deployment Management Practice, the ITIL 4 Release Management Practice, and the ITIL 4 Service Configuration Management Practice. It is intended to provide candidates with best practice guidance at both strategic and operational levels of maximizing value from the Practices.
The ITIL 4 Plan, Implement, and Control Practices module is structured and aligned around the ITIL framework. The examination is intended to assess whether the candidate can demonstrate sufficient understanding and application of the concepts covered in the ITIL 4 Asset Management Practice, ITIL 4 Change Enablement Practice, ITIL 4 Deployment Management Practice, ITIL 4 Release Management Practice, ITIL 4 Service Configuration Management Practice publications.
Virtual and Classroom learning - V&C Select™
V&C Select™ is a simple concept and a flexible approach to delivery. You can 'select' a course from our public schedule and attend in person or as a virtual delegate. Virtual delegates do not travel to this course, we will send you all the information you need before the start of the course and you can test the logins.
Prochaines dates
Haut de page-
- Modalité: Classe inter à distance
- Date: 26-28 janvier, 2026 | 10:00 AM to 6:00 PM
- Centre: SITE DISTANT (W. Europe )
- Langue: Anglais
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- Modalité: Classe inter à distance
- Date: 25-27 mars, 2026 | 9:00 AM to 5:00 PM
- Centre: SITE DISTANT (W. Europe )
- Langue: Français
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- Modalité: Classe inter à distance
- Date: 01-03 avril, 2026 | 9:00 AM to 4:30 PM
- Centre: SITE DISTANT (W. Europe )
- Langue: Anglais
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- Modalité: Classe inter à distance
- Date: 11-13 mai, 2026 | 10:00 AM to 6:00 PM
- Centre: SITE DISTANT (W. Europe )
- Langue: Anglais
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- Modalité: Classe inter à distance
- Date: 01-03 juillet, 2026 | 9:00 AM to 5:00 PM
- Centre: SITE DISTANT (W. Europe )
- Langue: Français
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- Modalité: Classe inter à distance
- Date: 10-12 août, 2026 | 9:00 AM to 4:30 PM
- Centre: SITE DISTANT (W. Europe )
- Langue: Anglais
Public
Haut de pageCandidates taking the ITIL 4 Plan, Implement and Control Practices qualification.
Objectifs de la formation
Haut de page- Understand the key concepts of the PIC practices.
- Understand the processes of the PIC practices.
- Understand the roles and competences of the PIC practices.
- Understand how information and technology support and enable the PIC practices.
- Understand the role of partners and suppliers in the PIC practices.
- Understand how the ITIL capability model can be used to develop the PIC practices.
- Understand how the ITIL guiding principles support the PIC practices.
Programme détaillé
Haut de pageOur ITIL® 4 Specialist: Plan, Implement & Control (PIC) training course will cover the following topics:
1. IT Asset Management (ITAM):
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
2. Change Enablement (CE):
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
3. Deployment Management (DM):
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- The role of partners and suppliers in the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
4. Release Management (RM):
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- The role of partners and suppliers in the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
5. Service Configuration Management (SCM):
- The key concepts of the practice
- The processes of the practice
- The roles and competences of the practice
- How information and technology support and enable the practice
- How the ITIL® capability model can be used to develop the practice
- The recommendations for the practice success
6. Plan, Implement & Control (PIC):
- Understand the processes and value streams of the Plan, Implement, and control practices
- How information and technology support and enable the practices
- Recommendations for the Plan, Implement, and Control practices success
Pré-requis
Haut de pageThe candidate must have passed the ITIL 4 Foundation examination.
Certification
Haut de pageCertification
The ITIL® 4 Practices: Plan, Implement & Control examination will comprise of:
Duration: 90 Minutes
Closed Book: Yes
Format: 60 Questions With 1 Mark Each. No Negative Marking.
Question Type: Standard Classic, Negative, & List
Bloom's Level's: 2 & 3
Pass Mark: 65% Or 39/60
Certification validity : Three (3) years
In combination with the ITIL® 4 Specialist: Create, Deliver, Support examination you will
