Omnissa Workspace ONE UEM Administration and Operations

Intermediate to advanced practitioners that manage and secure enterprise devices
in their environment.

• Explain the core capabilities and value of Workspace ONE UEM in enterprise device management.
• Design and implement secure device enrollment workflows for multiple platforms.
• Integrate directory and identity services to enable authentication and access control.
• Configure and manage conditional access policies to protect corporate resources.
• Deploy and manage applications across diverse device types and operating systems.
• Create and apply advanced device profiles and configuration policies.
• Automate administrative workflows using Freestyle Orchestrator.
• Implement modern management practices for Windows devices.
• Apply best practices for managing Apple and Android devices in enterprise environments.
• Explain and configure common Workspace ONE enterprise integrations.
• Securely deploy configurations to devices managed by Workspace ONE UEM.
• Deploy and manage applications to Workspace ONE UEM managed devices.
• Analyse a Workspace ONE UEM deployment.
• Explain how to enable email access on devices.
• Discuss strategies to maintain environment and device fleet health.
• Troubleshoot and resolve basic issues related to devices, applications, and policies.

1. Course introduction
   
   • Introductions and course logistics
   • Course objectives
2. Workspace ONE foundations
   
   • Navigating and customizing the console
   • Workspace ONE UEM console foundations
   • Workspace ONE Hub Services
   • Workspace ONE UEM accounts
3. Workspace ONE architecture
   
   • Workspace ONE & modern SaaS architecture
   • Workspace ONE UEM architecture
   • Additional Workspace ONE components
   • Workspace ONE example use cases
4. Directory services and identity management
   
   • Identity management – Direct integration vs. Omnissa Identity service
   • Direct integration Directory services UEM
   • Identity management in Omnissa Access
   • Identity management with Omnissa Identity service
   • Enterprise Federation for Administrator Access in Omnissa Connect
   • Integrating Omnissa Access with Workspace ONE UEM for Hub services and secure authentication
5. Access integration, policies and conditional access
   
   • Omnissa Access overview
   • Authentication methods in Access
   • Federate resources for SSO
   • Access policies and conditional access
6. Application management
   
   • Applications overview
   • Public applications
   • Internal applications
   • Purchased applications
   • Software distribution management
   • Workspace ONE SDK
7. Profiles and policies – basics and beyond
   
   • Describe the benefits of using profiles
   • Identify the various profile types
   • Identify platform-specific profile payloads
   • Explain how to create and deploy profiles in the workspace ONE UEM console
8. Scripting and automation with Freestyle Orchestrator
   
   • Introduction to Freestyle Orchestrator
   • Components of a Freestyle workflow in Workspace ONE UEM
   • Workflow creation process in Workspace ONE UEM
   • Troubleshooting a workflow in Workspace ONE UEM
   • Components of a Freestyle workflow in Omnissa Intelligence
9. Modern management for Windows – Part 1
   
   • Getting started with Windows management
   • Provisioning, enrolling, and onboarding
   • Policy configuration
10. Modern management for Windows – Part 2
    
    • Windows updates
    • Windows apps
    • Analytics and troubleshooting
11. Apple Device Management – Part 1
    
    • Apple management in Workspace ONE UEM
    • Introduction to Apple services
    • Integrating Apple Business Manager with Workspace ONE UEM
    • Automated Device Enrollment
    • App and content deployment with VPP
    • Profiles for Apple Devices
    • Declarative Device Management
    • Creating a profile in Workspace ONE
12. Apple Device Management – Part 2
    
    • Scripts and sensors with the Intelligent Hub
    • Intelligent Hub hubcli
    • Introduction to macOS and iOS updates
    • OS update management in Workspace ONE UEM
    • Device Updates dashboard
    • Software Update Enforcement
    • OS updates with Intelligent Hub hubcli
13. Android Enterprise deep dive
    
    • Android Device Management Modes
    • Android Enterprise (Custom DPC & AMAPI)
    • Profile and device compliance
    • Productivity Application & Application Management
    • Operating System update, Freestyle Orchestrator and troubleshooting
14. Omnissa Intelligence
    
    • What is Omnissa Intelligence and terminology overview
    • Easiest point of entry – the Marketplace
    • Customizing the environment - Dashboards & Data Explorer deep dive
    • Omnissa Horizon Operations overview – virtual apps and desktops
    • Omnissa Intelligence Experience Management deep dive
    • Keeping an eye on safety – Workspace Security
    • Working with others – Integrations
    • Finishing the puzzle – overview recap
15. Security, Compliance, and Zero Trust
    
    • Introduction to Zero Trust with Omnissa
    • Compliance Policies
    • Mobile Threat Defense overview
    • Tunnel for Secure Access to resources
    • Zero Trust Compliance integrations
16. Workspace ONE UEM API
    
    • Workspace ONE API Overview
    • Using the Workspace ONE UEM API
    • Using the Omnissa Access API
    • Using the Omnissa Intelligence API
17. Troubleshooting and diagnostics – Part 1
    
    • General troubleshooting guidance
    • Core and integration components topology
    • Workspace ONE UEM log files
    • AirWatch Cloud Connector
    • Directory Services integration
    • Certificate Authority integration
    • Omnissa Access and Hub Services integration
18. Troubleshooting and diagnostics – Part 2
    
    • Endpoint topology overview
    • Tools and resources for troubleshooting
    • Workspace ONE Assist
    • Troubleshooting common issues

Recommended:

• A working knowledge of Workspace ONE UEM
• A background in End-User Computing

 

 

Pré-requis recommandés :

• OMWS1DM - Omnissa Workspace ONE: Deploy and Manage

Technical requirements

- Bring a full-size laptop.
- A secondary device is recommended for reading and lab materials, which are only delivered electronically.
- Please ensure you have the US keyboard mapping added to your devices.