E-Learning: ITIL® 4 Specialist: Create, Deliver & Support (CDS) E-Learning with Exam (E-ITIL4-CDS-GEL)
- Prix: EUR749.00
- Réf.: E-ITIL4-CDS-GEL
Descriptif
TopThe key to successfully managing IT is to treat it as an interconnected system. Designing, building, testing, launching, running, and supporting IT-enabled products and services must be done as part of a combined operation in order to create real and sustainable value. This is the purpose of ITIL 4 CDS: helping users establish an ongoing and seamlessly integrated process for creating, delivering, and supporting IT services while continuously delivering value to customers.
Who is this course aimed at?
- Organizations hoping to adopt ITIL 4 CDS best practices
- ITIL 4 students looking to become qualified ITIL 4 Masters
- IT managers seeking to expand their ITIL qualifications for the sake of taking on more responsibilities and higher-paying roles
- ITIL students hoping to complete the ITIL 4 Specialist branch of modules
There is a closed-book, multiple-choice exam with 40 questions and a duration of 90 minutes. The pass mark is 70% (28/40).
The test can be taken online at any time via PeopleCert. Candidates will require a webcam and microphone.
Bon à savoir
TopWhy should you take this course?
- Good e-Learning was independently certified as a ‘Market Leader’ for ITIL training by Course Conductor
- The course features regular knowledge checks as well as a practice exam simulator to help students prepare for the ITIL CDS certification exam
- We offer each student a FREE exam voucher (T&Cs apply)
- The course features interactive videos, instructor-led audio, and other online training assets designed alongside highly experienced ITIL experts
- This ITIL® 4 Specialist: Create, Deliver & Support course is accredited by PeopleCert
Objectifs
Top- How different value streams are built, tested, and delivered as part of an end-to-end process of continual iterations and feedback loops
- How to integrate various value streams
- How to assess service performance and utilize methods designed to improve service quality
- How to use CDS in practice to plan and build value streams and chains, creating, delivering and supporting services that deliver essential value
- Everything needed to pass the official ITIL 4 CDS exam
Programme
TopThe course consists of 5 modules:
Intro: An Introduction to ITIL Specialist: Create, Deliver & Support
Module 1: Professionalism in IT Service Management
Module 2: Using ITIL Practices and Value Streams to Effectively Create, Deliver and Support Services
Module 3: Prioritization and Managing Work
Module 4: Practice Exams
Module 5: Course Wrap-Up
Pre-requis
Top- ITIL® 4 Foundation
- ITIL® v3 Intermediate
Formations associées
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