E-Learning: ITIL® 4 Strategist: Direct, Plan & Improve (DPI) E-Learning with Exam (E-ITIL4-DPI-GEL)
- Prix: EUR749.00
- Réf.: E-ITIL4-DPI-GEL
Descriptif
TopWith IT being such an integral part of modern business, factoring it into long-term planning and improvement is essential for successful organizations. ITIL DPI offers a series of terms, tools, and best practices for healthy IT governance, including methods for organizational change management and overseeing Governance, Risks & Compliance (GRC). It is ideal for organizations wishing to plan, enable, and measure long-term changes whilst also justifying them to stakeholders and firmly establishing environments of continuous learning.
Who is this course aimed at?
- ITIL students aiming to reach the level of ‘ITIL Master’
- Anyone hoping to pass the ITIL 4 Strategist: Direct, Plan & Improve (DPI) exam
- Continuous improvement managers, change managers, IT operations managers, enterprise architects, service designers, risk managers, compliance managers, cloud systems engineers, and similar roles
- Organizations wishing to adopt the best practices of ITIL DPI
- Managers seeking to become more qualified in ITIL in order to take on more responsibilities and higher-paying roles
There is a closed-book, multiple-choice exam with 40 questions and a duration of 90 minutes. The pass mark is 70% (28/40).
The test can be taken online at any time via PeopleCert. Candidates will require a webcam and microphone
Bon à savoir
Top
Objectifs
Top- How to properly plan, review and improve products and services
- How to oversee organizational change and interface with Governance, Risk, and Compliance (GRC)
- How to create a ‘learning and improving’ IT organization
- How to apply the concepts covered in the course to real-world organizations
- Supportive and practical skills that can help with properly directing, planning, and improving organizational IT practices
- How Lean and Agile ways of working can be leveraged for an organization’s advantage
- Everything needed to pass the official ITIL 4 DPI exam
Programme
TopAn Introduction to ITIL 4 Strategist: DPI
Module 1: Direct, Plan and Improve Concepts
Module 2: Direction, Planning, and Principles in Context
Module 3: GRC Principles and Methods
Module 4: Continual Improvement
Module 5: Organizational Change Management
Module 6: Measurement, Indicators, and Reporting
Module 7: Measurement and Value Streams
Module 8: Stakeholders, Communication and Feedback
Module 9: 2x Practice Exam Simulators
Module 10: Course Wrap-Up
Pre-requis
Top- ITIL® 4 Foundation
- ITIL® v3 Intermediate
Formations associées
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