ServiceNow Certified Implementation Specialist – Software Asset Management Certification
The ServiceNow Certified Implementation Specialist – Software Asset Management (SAM) Professional exam certifies that a successful candidate has the skills and essential knowledge to contribute to the configuration, implementation, and maintenance of the ServiceNow SAM Professional application.
Prerequisites
- Six (6) months field experience participating in ServiceNow deployment projects or maintaining ServiceNow instances
- Participation in at least two ServiceNow deployment projects
- General familiarity with industry concepts, terminology, acronyms and initialisms
Exams & Recommended Training
| Required Exams | Recommended Training |
| Certified Implementation Specialist- Software Asset Management | ServiceNow Fundamentals |
| ServiceNow Platform Implementation | |
| Configuration Management Database (CMDB) Fundamentals | |
| Software Asset Management (SAM) Professional Fundamentals |
Exam Overview
Exam questions are based on official ServiceNow training materials, the ServiceNow documentation site and the ServiceNow developer site. Study materials posted elsewhere online are not official, and as per ServiceNow, should not be used to prepare for the examination.
Exam Registration
Each candidate must register for the exam via the ServiceNow Webassessor website using a nontransferable voucher obtained by completing the ServiceNow Human Resources (HR) Implementation training prerequisite. Voucher codes are nontransferable and provides the candidate eligibility to sit for the Certified Implementation Specialist – Software Asset Management exam only.
Exam Structure
The exam consists of approximately 60 questions. For each question on the examination, there are multiple possible responses. Select the most correct answer to the question. There are multiple choice (single answer) and multiple select (select all that apply) questions.
Exam Results and Retakes
After completing and submitting the exam, a pass or fail result is immediately calculated and displayed to the candidate. If a candidate fails to pass an exam, they may register to take the exam again up to three more times at a cost.
Recertification
There are no recertification requirements.
Next Steps
Any of the other 12 Certified Implementation Specialist courses or certifications.
