Implementing and Operating Cisco Collaboration Core Technologies

Engineers involved in the implementation and operation of a Cisco Collaboration solution.

After completing this course, you should be able to:

• Describe the Cisco Collaboration solutions architecture.
• Compare the IP Phone signaling protocols of SIP, H323, and SCCP.
• Integrate and troubleshoot Cisco Unified Communications Manager with LDAP for user synchronization and user authentication.
• Implement Cisco Unified Communications Manager provisioning features.
• Describe the different codecs and how they are used to transform analog voice into digital streams.
• Describe a dial plan and explain call routing in Cisco Unified Communications Manager.
• Describe cloud calling using the on-premises local gateway option through Webex by Cisco.
• Configure calling privileges in Cisco Unified Communications Manager.
• Implement toll fraud prevention.
• Implement globalized call routing within a Cisco Unified Communications Manager cluster.
• Implement and troubleshoot media resources in Cisco Unified Communications Manager.
• Implement and troubleshoot Webex Calling dial plan features in a hybrid environment.
• Deploy the Webex app in a Cisco Unified Communications Manager environment and migrate from Cisco Jabber to Webex app.
• Configure and troubleshoot Cisco Unity Connection integration.
• Configure and troubleshoot Cisco Unity Connection call handlers.
• Describe how MRA is used to allow endpoints to work from outside the company.
• Analyze traffic patterns and quality issues in converged IP networks supporting voice, video, and data traffic.
• Define QoS and its models.
• Implement classification and marking.
• Configure classification and marking options on Cisco Catalyst switches.

Cisco Collaboration Solutions Architecture

• Overview of Cisco Collaboration Solutions Architecture
• Collaboration Deployment Models
• Licensing
• High Availability
• Capacity Planning
• Security Requirements
• SIP OAuth on Cisco UCM
• Webex Control Hub Features 
• Disaster Recovery
• Dial Plan
• IP Network Protocols
• Codecs

Call Signaling over IP Networks

• IP Phone Initialization
• Single Site On-Cluster Calling
• Single Site On-Cluster Call Setup Troubleshooting
• Describe the Call Setup and Teardown Process
• Describe SIP Call Signaling for Call Setup and Teardown
• Compare the Call Control Protocols
• Describe DTMF Signaling over IP Networks

Cisco Unified Communications Manager LDAP

• Overview of LDAP Integration in Cisco Unified Communications Manager
• Options for Importing and Synchronizing Cisco Unified Communications Manager Users in Webex
• LDAP Synchronization in Cisco Unified Communications Manager
• LDAP Authentication in Cisco Unified Communications Manager
• LDAP Attribute Mapping in Cisco Unified Communications Manager
• LDAP Considerations in Cisco Unified Communications Manager
• Access Control Groups in Cisco Unified Communications Manager
• Feature Group Templates in Cisco Unified Communications Manager
• Directory Connector

Cisco Unified Communications Manager Provisioning Features

• Overview of Provisioning Options
• Self-Provisioning Prerequisites
• Self-Provisioning Components
• Self-Provisioning Authentication Modes
• Batch-Provisioning Tools

Exploring Codecs

• Define Codecs
• Compare Audio Codecs
• Compare Video Codecs
• Evaluate the Effects of Encryption on Codecs
• Describing Call Admission Control

Dial Plans and Endpoint Addressing

• Dial Plan Overview
• Dal Plan Components and Their Functions
• EndPoint Addressing
• Overview of Cisco Unified Communications Manager Call Routing
• Cisco Unified Communications Manager Call-Routing Logic
• Address Methods and Digit Analysis
• Variable-Length Patterns, Overlapping Patterns and Urgent Priority

Cloud Calling Hybrid Local Gateway

• Overview of Webex Calling Using Local Gateway
• Routers Used for Local Gateway
• Scenarios Using Local Gateway

Calling Privileges in Cisco Unified Communications Manager

• Calling Privileges Overview
• Partitions and CSSs
• Partition and CSS Considerations
• Time-of-Day Routing
• Client Matter Codes and Forced Authorization Codes

Toll Fraud Prevention

• Toll Fraud Prevention Overview
• Cisco Unified Communications Manager CoS for Toll Fraud Prevention

Globalized Call Routing

• Overview of Multisite Dial Plans
• Globalized Call Routing Overview
• Globalized Call Routing Number Formats
• Globalization of Localized Call Ingress
• Localization During Call Egress 

Media Resources in Cisco Unified Communications Manager

• Media Resources Overview in Cisco Unified Communications Manager
• Media Resource Selection and Access Control in Cisco Unified Communications Manager
• Describing the Annunciator Feature
• Describing Unicast and Multicast MOH Characteristics
• Audio and Video Conference Bridge Devices
• Audio and Video Conference Bridge Integration Options
• MTP and Transcoder Devices
• MTP and Transcoder Requirements

Webex Calling Dial Plan Features

• Webex Control Hub Settings
• Router Configuration
• Testing and Troubleshooting Webex Calling

Deploy Webex App

• Migrating Cisco Jabber Users with Cisco Webex Cloud-Connected UC
• Migrating Cisco Jabber Clients to Cisco Webex

Cisco Unity Connection Integration

• Overview of Cisco Unity Connection Integration
• SIP Integration
• Typcial Integration Mistakes
• Integration Considerations

Cisco Unity Connection Call Handlers

• Call Handler Overview
• System Call Handler
• Caller Input
• Operator Call Handler
• Goodbye Call Handler
• Directory Handler
• Interview Handler

Collaboration Edge Architecture

• Describe Collaboration Edge ( Expressway -C and Expressway -E)
• Describe Supported Services for B2B Collaboration
• Describe Prerequisites for Mobile and Remote Access
• Describe Service Discovery
• Explore Expressway Settings for MRA
• Describe Cisco Unified Border Element (CUBE)
• Device Onboarding Using Activation Codes

Quality Issues in Converged Networks

• Converged Networks
• Available Bandwidth
• Components of Network Delay
• End-to-End Delay Calculations
• Jitter
• Packet Loss

Defining QoS and QoS Models

• QoS Defined
• Network Traffic Indentification
• Divide Network Traffic into Classes and Define Policies
• QoS Mechanisms
• QoS Models
• DSCP Encoding
• Expedited Forwarding and Assured Forwarding
• Class Selector

Classification and Marking

• Classification and Marking Overview
• Classification and Marking at the Network and Data Link Layers
• QoS Service Class
• Cisco Marking Recommendations
• QoS Markings in a SIP Call Flow
• MQC Classification and Marking Options

Classification and Marking on Cisco Catalyst Switches

• Overview of QoS Trust Boundaries
• Ingress QoS Models
• QoS Marking and Table Maps
• Internal DSCP

Labs

• Use Certificates
• Configure IP Network Protocols
• Configure and Troubleshoot Collaboration Endpoints
• Troubleshoot Calling Issues
• Configure and Troubleshoot LDAP Integration in Cisco Unified Communications Manager
• Deploy an IP Phone Through Auto and Manual Registration
• Configure Self-Provisioning
• Configure Batch Provisioning
• Configure Regions and Locations
• Implement Endpoint Addressing and Call Routing
• Configure Calling Privileges
• Implement Toll Fraud Prevention on Cisco Unified Communications Manager
• Implement Globalized Call Routing
• Configure the Integration between Unity Connection and Cisco Unified CM
• Manage Unity Connection Users
• Configure QoS

Attendees should meet the following prerequisites:

• Basic understanding of networking technologies
• Basic understanding of voice and video

• CCNA - Implementing and Administering Cisco Solutions
• CLFNDU - Understanding Cisco Collaboration Foundations

Recommended as preparation for the following exams:

• 350-801 CLCOR - Implementing Cisco Collaboration Core Technologies

Students looking to obtain their CCNP Collaboartion will also need to pass a  CCNP Collaboration Concentration exam. Passing the 350-801 exam will also provide the Cisco Certified Specialist - Collaboration Core certification.