Understanding Cisco Collaboration Foundations

This course is designed for individuals looking to administer and support a simple single-site Cisco Unified Communications solution.

After completing this course, you should be able to:

• Define collaboration and describe the main purpose of key devices in a Cisco collaboration on-premise, hybrid, and cloud deployment model
• Configure and modify required parameters in Cisco Unified Communications Manager (CM) including service activation, enterprise parameters, CM groups, time settings, and device pool
• Deploy and troubleshoot IP phones via auto registration and manual configuration within Cisco Unified CM
• Describe the call setup and teardown process for a SIP device including codec negotiation using Session Description Protocol (SDP) and media channel setup
• Manage Cisco Unified CM user accounts (local and via Lightweight Directory Access Protocol [LDAP]) including the role/group, service profile, UC service, and credential policy
• Configure dial plan elements within a single site Cisco Unified CM deployment including Route Groups, Local Route Group, Route Lists, Route Patterns, Translation Patterns, Transforms, SIP Trunks, and SIP Route Patterns
• Configure Class of Control on Cisco Unified CM to control which devices and lines have access to services
• Configure Cisco Unified CM for Cisco Jabber and implement common endpoint features including call park, softkeys, shared lines, and pickup groups
• Deploy a simple SIP dial plan on a Cisco Integrated Service Routers (ISR) gateway to enable access to the PSTN network
• Manage Cisco UCM access to media resources available within Cisco UCM and Cisco ISR gateways
• Describe tools for reporting and maintenance including Unified Reports, Cisco Real-Time Monitoring Tool (RTMT), Disaster Recovery System (DRS), and Call Detail Records (CDRs) within Cisco Unified CM
• Describe additional considerations for deploying video endpoints in Cisco Unified CM
• Describe the integration of Cisco Unity® with Cisco Unified CM and the default call handler

Defining Collaboration Technology and Benefits

• Define Collaboration Benefits
• Describe On-Premises, Cloud and Hybrid Deployments
• Describe On-Premise Collaboration Deployments
• Describe Cisco's Collaboration Endpoints
• Describe Cisco's Collaboration On-Premise Call Contollers
• Describe Cisco's Collaboration On-Premise Edge Solutions
• Describe Cisco’s Collaboration On-Premise Applications
• Describe Cisco’s Collaboration On-Premise Conferencing Solutions
• Describe Cisco Cloud Services

Administering Initial Parameters for Cisco Unified Communications Manager

• Understand the On-Premise Collaboration Deployment Models
• Describe the Cisco Unified Communications Manager  Cluster Services
• Define Network Requirements for Collaboration
• Define Network Services for Collaboration
• Navigate Cisco Unified Communications Manager
• Explore Cisco Unified Communications Manager Groups

Exploring Endpoints and the Registration Process

• Identify Cisco Endpoint Solutions
• Explore the Bootup Process of an Endpoint
• Describe Power Over Ethernet
• Describe IP Network Settings

Exploring Codecs and Call Signaling

• Define Codecs
• Compare Audio Codecs
• Compare Video Codecs
• Describe the Call Setup and Teardown Process
• Describe SIP Call Signaling for Call Setup and Teardown
• Explore Media Streams at the Application Layer

Managing Users in Cisco Unified Communications Manager

• Analyze Cisco Unified Communications Manager User Types and Settings
• Describe Methods for Authenticating Cisco Unified Communications Manager Users

Describing a Basic Dial Plan

• Describe the Concepts of a Dial Plan and Call Routing
• Describe Elements of Call Routing
• Explore Digit Manipulation and Translation Patterns

Describing Class of Service

• Explore the Concepts of Class of Control

Enabling Endpoints and Features

• Configure a Cisco Jabber Endpoint in Cisco Unified Communications Manager
• Explore Mobility

Describing the Cisco ISR as a Voice Gateway

• Describe Cisco Voice Gateways
• Gateway Protocols
• Describe Call Legs and Dial Peers
• Describe Digital Signaling Processors (DSPs)

Exploring Cisco Unified Communication Manager Media Resources

• Describe Cisco Unified Communications Manager Media Resources
• Describe Conference Bridges
• Explore Types of Conferences
• Describe Transcoders and Media Termination Points
• Describe Music on Hold (MOH)

Reporting and Maintenance

• Explore the Troubleshooting Process
• Describe Reporting and Maintenance Tools
• Describe Cisco Real-Time Monitoring Tool

Exploring Additional Requirements for Video Endpoints

• Explore Video Endpoint Features and Operation
• Describe Collaboration Infrastructure for Video Endpoints
• Describe the Video Endpoint Hardware Installation Process
• Describe Video Endpoint Settings Menus
• Describe Video Endpoint Registration
• Describe Room Recommendations for Room and Immersive Endpoints

Describing Cisco Unity Connection

• Describe Cisco Voice Messaging Components
• Explore Cisco Unity Connection Architecture and Features
• Explore the Default System Call Handlers
• Describe End User Templates

Labs

• Discovery Lab 1: Configure Cisco Unified Communications Manager Initial Parameters
• Discovery Lab 2: Configure the Cisco Unified Communications Manager Core System Settings
• Discovery Lab 3: Deploy an IP Phone Through Manual Registration
• Discovery Lab 4: Administer Endpoints in Cisco Unified Communications Manager
• Discovery Lab 5: Create a Local User Account and Configure LDAP
• Discovery Lab 6: Adding Users in Cisco Unified Communications Manager
• Discovery Lab 7: Create a Basic Dial Plan
• Discovery Lab 8: Explore Partitions and Call Search Spaces
• Discovery Lab 9: Explore Private Line Automatic Ringdown (PLAR)
• Discovery Lab 10: Deploy an On-Premise Cisco Jabber® Client for Windows
• Discovery Lab 11: Implement Common Endpoint Features
• Discovery Lab 12: Implement Single-Site Extension Mobility
• Discovery Lab 13: Configure Jabber
• Discovery Lab 14; Configure VoIP Dial Peers
• Discovery Lab 15: Control Access to Media Resources
• Discovery Lab 16: Explore Endpoint Troubleshooting Tools
• Discovery Lab 17: Examine the Integration between Cisco Unity Connection and Cisco Unified Communications Manager
• Discovery Lab 18: Manage Unity Connection Users

Attendees should meet the following prerequisites:

• Knowledge of Cisco Internetwork Operating System (Cisco IOS®) command line

Recommended as preparation for the following exams:

• There are no exams currently aligned to this course

The following courses are recommended for further study:

• CLCOR - Implementing and Operating Cisco Collaboration Core Technologies
• CLACCM - Implementing Cisco Advanced Call Control and Mobility Services
• CLICA - Implementing Cisco Collaboration Applications
• CLCEI - Implementing Cisco Collaboration Cloud and Edge Solutions
• CLAUI - Implementing Automation for Cisco Collaboration Solutions