Service Management Automation X (SMAX) Essentials for Suite Administrators (version 201905)
- Code training SMAX320
- Duur 2 dagen
Andere trainingsmethoden
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Methode
Deze training is in de volgende formats beschikbaar:
-
Klassikale training
Klassikaal leren
-
Virtueel leren
Virtueel leren
Vraag deze training aan in een andere lesvorm.
Trainingsbeschrijving
Naar bovenThis two-day course covers how a suite administrator will use OpenTextTM Service Management Automation X (SMAX) to perform administrative tasks related to Service Management automation in the Suite Administration application. SMAX is a new suite designed to simplify the way businesses manage their IT services and assets. It uses the Information Technology Infrastructure Library (ITIL)-compliant IT processes with embedded machine learning and contextual analytics.
This course is applicable for SMAX 2018.x and 2019.x versions. However,the hands-on lab exercises in this course use SMAX 2019.05.
Data
Naar bovenDoelgroep
Naar bovenThis course is intended for Administrators
Trainingsdoelstellingen
Naar bovenOn completion of this course,you should be able to:
- Describe suite administration.
- Configure a mail server.
- Create a customer.
- Create and edit an account.
- Add a user to the account.
- Create a trial license.
- Create a license pool and add a license to the pool.
- Create a tenant,assign a license,and deploy the tenant.
- Export and import the tenants.
- Clone a tenant.
- Setup a multi-tenant environment.
- Configure LW-SSO and view LDAP settings.
- Manage Smart Analytics at the suite level.
- Set intervals for IDOL based search and define License Expiration Notification.
Inhoud training
Naar bovenHighlights:
- Setting up SMAX as a Suite Administrator
- Configuration of email servers
- Importing customers,users,accounts,licenses,license pools,and tenants
- Configuration of suite-level settings including security,email,and integration,view the operation history,and configure access control
Voorkennis
Naar bovenTo be successful in this course,you should have the following prerequisites or knowledge:
- Familiarity with different roles in an IT service management environment
- Familiarity with different flavors of the user interfaces provided by SMAX
- Familiarity with different versions of the SMAX available
