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Implementing Cisco Contact Center Enterprise

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco® Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-On (SSO), and process detail for the Contact Center Enterprise (CCE) solution with examples of the various deployment models. This integration process enables businesses and organizations to deliver a connected digital experience of continuous and capability-rich journeys for your customers, across time and channels. This course teaches you to install the CCE solution and provide Tier 2–3 solution support. The focus is on Day 1 support for a new CCE deployment.

This class will help you:

    Learn how to optimize management of CCE solutions for smooth, connected, and efficient digital experiences across multiple channels

    Manage the effects of using CCE solutions for scalability, flexibility, and growth to support larger contact center enterprises

Delivery Format

  • Company Event

    Event at company

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

3 courses found

    • Delivery Format: Virtual Learning
    • Date 19-21 January, 2025
    • Location: Virtual
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    • Delivery Format: Virtual Learning
    • Date 16-18 February, 2025
    • Location: Virtual
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    • Delivery Format: Public Classroom
    • Date 16-18 February, 2025
    • Location: Virtual Training
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