ITIL® 4 Specialist: Drive Stakeholder Value - Including Exam
This course provides those IT leaders, practitioners and support staff who already hold the ITIL® 4 Foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.
This course includes a web proctored exam.
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
3 courses found
-
- Delivery Format: Public Classroom
- Date 26-28 January, 2025
- Location: Cairo-Sheraton
-
- Delivery Format: Public Classroom
- Date 23-25 February, 2025
- Location: Cairo-Sheraton
-
- Delivery Format: Public Classroom
- Date 23-25 March, 2025
- Location: Cairo-Sheraton
Request a date or location for this course