ITIL® 4 Strategist - Direct, Plan, Improve - Examen inclus
- Référence ITIL4DPI
- Durée d’accès 365 jour(s)
Modalité pédagogique
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Modalité pédagogique
La formation est disponible dans les formats suivants:
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Classe inter à distance
Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.
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E-Learning
Pour cette formation, il existe aussi un produit d’auto-formation en ligne. Nous consulter.
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Classe inter en présentiel
Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.
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Intra-entreprise
Cette formation est délivrable en groupe privé, et adaptable selon les besoins de l’entreprise. Nous consulter.
Demander cette formation dans un format différent
Résumé
Haut de pageThe ITIL® 4 Strategist Direct Plan and Improve (DPI) module provides IT professionals and leaders with the ability to use ITIL methods in their overall IT strategy, creating an evolving IT organization with a strong and effective strategic direction. It demonstrates a clear alignment between strategy and operations and how to maximise outcomes. The module equips candidates with the skills to control, influence and inspire others to work in a desired way and create effective, high performing IT and digital teams.
It is a key component of both ITIL® 4 Managing Professional and ITIL® 4 Strategic Leader.
DPI will help you to create regular reporting cycles and utilize Lean, Agile and DevOps ways of working and you’ll understand the importance of governance and compliance and help organizations remain resilient to digital disruption.
Interactive self-paced content that provides flexibility in terms of pace, place and time to suit individuals and organisations. These resources also consist of online books, educational podcasts and vodcasts, and video-based learning.
- Format: Subscription
What’s included:
- 12 month online access
- Official eBook
- Exam voucher – available in 9 languages
- Learning Resource Kit
- Interactive eLearning
- Auto-marked sample papers, Casestudies and Practical exercises
- Device-friendly Mobile-optimised
- 8-10 hour content
ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.
Public
Haut de page- Continuous Improvement Manager
- Change Manager
- Capacity Manager
- IT Operations Manager
- Cloud Architect
- Enterprise Architect
- Service Portfolio Manager
- Service Designer
- Risk Manager
- Information Security and Compliance Manager
- Cloud Systems Engineer
Objectifs de la formation
Haut de pageThe ITIL® 4 Strategist module, Direct Plan and Improve, will help you to:
- Understand the key concepts of Direct, Plan & Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning in that context
- Understand the role of Governance, Risk and Compliance (GRC) and know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of Organizational Change Management to direction, planning and improvement.
Taking the online DPI course will help you to ensure you’re working tactically to align your work to meet business objectives. You’ll break down silos by encouraging a holistic, systems-thinking approach to value co-creation and adapt tools and techniques across the operating model, with minimal disruption.
You’ll learn to use the ITIL® guiding principles, strong business cases, robust planning and effective controls when developing change management programs aligned to organizational strategy.
Programme détaillé
Haut de pageCourse Introduction
Module 1: DPI Key Concepts
Lesson 1 – DPI Key Terms
Lesson 2 – Key Concept Differentiation
Module 2 – DPI Scope, Key Principles and Methods
Lesson 1 – Objectives, Requirements, Decisions
Lesson 2 – How to Define Effective Policies, Controls, and Guidelines
Module 3 – The Role of Governance, Risk, and Compliance
Lesson 1 – DPI and Risk Management
Lesson 2 – DPI and Governance
Module 4 – Focus on Improvement
Lesson 1 – Creating the Context for Improvement
Lesson 2 – The Continual Improvement Model Part 1
Lesson 3 – The Continual Improvement Model Part 2
Lesson 4 – Assessment
Lesson 5 – Building a Business Case
Lesson 6 – Improvement Reviews and Embedding Improvement
Module 5 – Focus on Organizational Change Management
Lesson 1 – Introduction to OCM Part 1
Lesson 2 – Introduction to OCM Part 2
Lesson 3 – Introduction to OCM Part 3
Lesson 4 – OCM and Communication Part 1
Lesson 5 – OCM and Communication Part 2
Lesson 5 – Establishing Interfaces Across the Value Chain
Module 6 – DPI, Measurement and Reporting
Lesson 1 – Measurement and Reporting Part 1
Lesson 2 – Measurement and Reporting Part 2
Module 7: DPI, Value Streams and Practices
Lesson 1 – Differences Between Value Streams and Practices
Lesson 2 – Methods and Techniques Part 1
Lesson 3 – Methods and Techniques Part 2
Lesson 4 – Methods and Techniques Part 3
Module 8 – Course Recap and Exam Preparation
Pré-requis
Haut de pageCandidates must hold the ITIL® 4 Foundation and be able to demonstrate that they have undertaken accredited training before taking the DPI exam.
Pré-requis recommandés :Et après
Haut de page- ITIL® 4 Specialist: Create, Deliver, Support + exam
- ITIL® 4 Leader: Digital and IT Strategy + exam
- ITIL® 4 Specialist: Drive Stakeholder Value + exam
- ITIL® 4 Specialist: High Velocity IT + exam
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