Service Integration and Management (SIAM®) Professional - Examen inclus
- Référence SIAMP
- Durée 3 jour(s)
Modalité pédagogique
Classe inter en présentiel Prix
EUR1,845.00
hors TVA
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Résumé
Haut de pageService Integration and Management (SIAM) is a methodology used to manage and seamlessy integrate multiple service providers to ensure a single business-facing IT organization. The EXIN SIAM™ Professional certification tests a candidate’s knowledge and skills of the activities in the four stages of the SIAM roadmap. A candidate who successfully completes the EXIN SIAM™ Professional can analyze, plan, build and inspect a multi-service provider environment.
Scope
The EXIN SIAM™ Professional certification tests a candidate’s knowledge of the application of SIAM™ to situations and the candidate’s ability to further analyze the SIAM concepts in the following areas:
Prochaines dates
Haut de pagePublic
Haut de pageThe target group includes, but is not limited to:
- Service Managers and Practitioners
- Service Provider Portfolio Managers
- Process Managers
- Project Managers
- Change Managers
- Service Level Managers
- Business Relationship Managers
- Program Managers
- Supplier Managers
- Service Architects
- Process Architects
- Business Change Practitioners
- Organizational Change Practitioners
- SIAM consultants
Objectifs de la formation
Haut de page- Establish a governance framework based on SIAM practices;
- Perform an organization assessment to better determine and establish a plan and promote improvements;
- Determine the key elements to perform a SIAM implementation;
- Design and build up a SIAM model for different environments and organizations;
- Lead a SIAM implementation;
- Select different approaches to implement SIAM;
- Use organizational change management in order to boost the SIAM implementation;
- Improve the organization's SIAM ecosystem at every stage;
- Manage and continuously improve multiple processes based on SIAM.
Programme détaillé
Haut de page1. Discovery and Strategy
- Elements of a SIAM Governance Framework
The candidate can…
- interpret the characteristics of governance in a SIAM ecosystem.
- differentiate SIAM governance roles.
- choose governance approaches for monitoring and measuring service performance.
-Analysis of the Current Situation
The candidate can…
- analyze existing services, service groupings, service providers and the marketplace.
- explain how to assess current capability.
- classify the influences for deciding on the SIAM model and sourcing approach.
- Key Elements of a SIAM Strategy
The candidate can…
- interpret strategic drivers for SIAM.
- differentiate critical success factors for SIAM.
- interpret the principles and policies for roles and responsibilities.
- select an appropriate SIAM strategy.
- illustrate how to gain and maintain buy-in to a SIAM strategy.
- describe the content of the business case and the transition project for SIAM.
2. Plan and Build
- Design a Detailed SIAM Model
The candidate can…
- analyze organization specific service models and process model
- select an appropriate sourcing approach and SIAM structure.
- describe detailed roles and responsibilities.
- select a performance measurement and reporting framework.
- select a collaboration model.
- analyze contract considerations for SIAM.
- Plan a SIAM Implementation
The candidate can…
- describe the challenges for organizational change.
- differentiate between approaches for onboarding of services and service providers.
- analyze the most appropriate tooling strategy and integration methods for a SIAM ecosystem.
3. Implement
- Different Scenarios Supporting a SIAM Implementation
The candidate can…
- choose between a big-bang approach and a phased approach, based on the benefits and risks of these approaches.
- explain how to transition to the approved SIAM model.
- Ongoing Organizational Change Management
The candidate can…
- choose ways to influence morale and motivation.
4. Run and Improve
- Operate, Assure and Improve a SIAM Ecosystem
The candidate can…
- analyze structural elements at different levels.
- select appropriate mechanisms to address issues and improve provider and integrator performance.
- apply audit and compliance mechanisms.
5. SIAM Practices Across the Stages
- Application of SIAM Practices
The candidate can…
- apply all SIAM practices of the Discovery & Strategy stage.
- apply all SIAM practices of the Plan & Build stage.
- apply all SIAM practices of the Implementation stage.
- apply all SIAM practices of the Run & Improve stage.
Pré-requis
Haut de pageCertification
Haut de pageThe cost of the exam is included.
- Examination type: Multiple-choice questions
- Number of questions: 40
- Pass mark: 65% (26/40 questions)
- Open book/notes: No
- Electronic equipment/aides permitted: No
- Exam duration: 90 minutes
Produits associés
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