Managing Challenging Conversations
- Référence GK831177
- Durée 1 Jour
Modalité pédagogique
Classe inter en présentiel Prix
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Modalité pédagogique
La formation est disponible dans les formats suivants:
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Classe inter à distance
Depuis n'importe quelle salle équipée d'une connexion internet, rejoignez la classe de formation délivrée en inter-entreprises.
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Classe inter en présentiel
Formation délivrée en inter-entreprises. Cette méthode d'apprentissage permet l'interactivité entre le formateur et les participants en classe.
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Intra-entreprise
Cette formation est délivrable en groupe privé, et adaptable selon les besoins de l’entreprise. Nous consulter.
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Résumé
Haut de pageMaster Difficult Conversations in Business!
Unlock the skills to confidently navigate tough topics in professional settings. In this dynamic 1-day course, you'll gain practical tools and fresh insights to manage conflict and handle the conversations we often avoid. Discover how emotions shape dialogue, learn to overcome hesitation, and develop the ability to truly listen and see the bigger picture. Walk away prepared, empowered, and ready to lead with clarity and empathy.
Updated 21/4/2026
Prochaines dates
Haut de pagePublic
Haut de page- Anyone interested in strengthening communication skills and knowing how to deliver a challenging message
- Managers, Individual contributors, Team Leads
- Business Analysts, Business Systems Analysts
- Project coordinators, analysts, leaders, team members, and stakeholders
- Team Leaders, Product Managers, Project Managers, IT Managers, IT Leads
Objectifs de la formation
Haut de pageAfter completing this course, participants will learn:
- Hidden costs associated with putting off challenging conversations
- Prepare for and start challenging conversations
- Deal with emotion surrounding challenging conversations
- Steps to defuse tense and or emotional situations
- Suggestions for dealing with various types of difficult people
Programme détaillé
Haut de pageModule 1: Beginning a difficult Conversation
- Interpersonal Communication
- The Communication Loop
- Types of communication
- Active Listening
Module 2: Influence
- Influence, Power and Authority
- Types of Influence Styles
- Understanding How to influence
Module 3: Conflict
- What is Conflict?
- Constructive Conflict vs. Destructive Conflict
- Dealing with difficult people
- How to work with someone effectively
- Emotional Intelligence
Module 4: Putting it all together
- Managing the Real Conversations that Take Place During Every Interaction
- Steering the Conversation to Maximize the Outcome
- Beginning a Difficult conversation
- Close
Pré-requis
Haut de pageNo formal prerequisites; basic communication or workplace interaction experience is recommended.
Certification
Haut de pageNone
Et après
Haut de pageNone
Vous pouvez suivre les modules suivants pour aller plus loin :