3-7415 - SMAX Planning and Building (version 24.3)
- Code training 7415
- Duur 5 dagen
Andere trainingsmethoden
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Methode
Deze training is in de volgende formats beschikbaar:
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Klassikale training
Klassikaal leren
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Virtueel leren
Virtueel leren
Vraag deze training aan in een andere lesvorm.
Trainingsbeschrijving
Naar bovenThis five-day course provides the knowledge needed to design catalog offerings,define service level targets,manage assets and business services using Native SACM (Service Asset and Configuration Management) solutions,create service models,develop knowledge materials for easier use of offerings,and address issues effectively.
In this course,you will also learn to create surveys for feedback,schedule on-call support,provide ideas,and develop proposals for project,program,and application portfolio implementation.
Data
Naar boven-
- Methode: Virtueel leren
- Datum: 23-27 november, 2026 | 09:00 to 17:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Nederlands
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- Methode: Virtueel leren
- Datum: 22-26 maart, 2027 | 09:00 to 17:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Nederlands
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- Methode: Virtueel leren
- Datum: 14-18 juni, 2027 | 09:00 to 17:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Nederlands
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- Methode: Virtueel leren
- Datum: 22-26 november, 2027 | 09:00 to 17:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Nederlands
Doelgroep
Naar bovenThis course is intended for Business Administrators
Trainingsdoelstellingen
Naar bovenOn completion of this course,you should be able to:
- Define the service catalog that contains services arranged by category.
- Describe how Service Management uses work schedule time periods in Service Level Management (SLM) calculations.
- Define Service Level Targets for each business service so that the Service Level Management enables you to prioritize requests,incidents,changes,tasks,problems,and custom records.
- Describe how Service Asset and Configuration Management (SACM) helps to organize and track the individual assets that support your business services.
- Use the Native SACM solution for the implementation of SACM in Service Management.
- Create knowledge articles that help to solve problems,post news articles on the Service Portal,and moderate questions and answers.
- Create surveys,send them to end users,and consume the data collected by the surveys.
- Define work schedules and shifts for the groups and individuals who deal with tickets through the On-Call Schedule Management feature.
- Provide ideas and derive proposals for a project,program,and application portfolio implementation.
Inhoud training
Naar bovenHighlights:
- Service Catalog Management
- Service Level Management
- Service Asset and Configuration Management – Native SACM
- Knowledge Management – IT News,Questions,and Answers
- Survey and On-Call Schedule Management
- Idea and Proposal Management
- Project and Program Management
- Application Portfolio Management
