Introduction to navigating the modern Contact Center
- Code training M-AB7011
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Deze training is in de volgende formats beschikbaar:
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Klassikale training
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Trainingsbeschrijving
Naar bovenDiscover how modern contact centers work—explore intelligent routing, omnichannel conversations, and day to day workflows in Dynamics 365 Contact Center.
This course introduces Microsoft Dynamics 365 Contact Center, focusing on its core features and user experiences. Participants will gain an understanding of the platform’s work allocation capabilities, learn how conversations are efficiently routed, and explore the day-to-day workflows of both Contact Center representatives and supervisors. By the end of the course, learners will be equipped with the knowledge to navigate and manage the Dynamics 365 Contact Center environment effectively.
Updated 19/4/2026
Data
Naar boven-
- Methode: Klassikale training
- Datum: 04 december, 2026 | 09:00 to 17:00
- Locatie: Eindhoven (Evoluon Noord Brabantlaan 1) (W. Europe )
- Taal: Nederlands
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- Methode: Virtueel leren
- Datum: 04 december, 2026 | 09:00 to 17:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Nederlands
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- Methode: Virtueel leren
- Datum: 04 maart, 2027 | 10:00 to 18:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
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- Methode: Virtueel leren
- Datum: 03 mei, 2027 | 09:00 to 17:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Engels
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- Methode: Klassikale training
- Datum: 15 juni, 2027 | 09:00 to 17:00
- Locatie: Nieuwegein (Iepenhoeve 5) (W. Europe )
- Taal: Nederlands
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- Methode: Virtueel leren
- Datum: 15 juni, 2027 | 09:00 to 17:00
- Locatie: Virtueel-en-klassikaal (W. Europe )
- Taal: Nederlands
Doelgroep
Naar bovenTrainingsdoelstellingen
Naar bovenBy the end of this course, learners will be able to:
- Build and deploy AI solutions on Azure to extract insights from visual data.
- Analyze images and visual content to derive meaningful insights that support business and application scenarios on Azure
- Implement secure and scalable AI workloads on Azure for visual data processing and analysis.
- Evaluate and optimize visual data AI solutions using Azure-native tools and services.
Inhoud training
Naar bovenModule 1: Work with Dynamics 365 Contact Center IVR
- Get started with Dynamics 365 Contact Center
- Deploy a Voice channel in Dynamics 365 Customer Service
- Set up a Microsoft Copilot Studio agent for voice
- Use Multilingual Voice Agents with IVR in Dynamics 365 Contact Center
- Design a Copilot Studio voice agent rule manager for real-time changes to Dynamics 365 Contact Center IVR
Voorkennis
Naar bovenA basic understanding of customer service operations and communication tools is recommended.
Examen
Naar bovenNone
